Careers at Wally's
Guest Service Manager (55k - 75k annually)
- Job Title
- Guest Service Manager (55k - 75k annually)
- Job ID
- 27378111
- Location
- Pontiac, IL, 61764
- Other Location
- Description
-
Position Description
The Guest Service Manager provides passion and leadership, while upholding Wally’s standards. He/She will oversee the Guest Service Team, which are responsible for providing great guest service, while processing cash, debit, credit and check transactions using the point-of-sale system. They must have the ability to manage store personnel, ensure product quality, and is responsible for providing superior guest service. Assistant Store Managers typically work a minimum 50-hour work week, including most weekends and holidays.Responsibilities and Duties
- Carry out duties and responsibilities of the Store Manager in their absence or upon their request.
- Demonstrate competent knowledge of all store operations and related technology.
- Timely reconciliation of store reporting paperwork.
- Resolve guest and team member issues quickly and in a friendly and professional manner.
- Create schedules to maximize team member effectiveness and store efficiency.
- Understand and apply federal, state, and local laws as they apply to retail sales and general employment matters.
- Assist the Store Manager in recruiting, onboarding, training, evaluating and managing team members.
- Assure safety rules and regulations are implemented and followed.
- Accurately document personnel meetings following Wally’s procedures.
- Proactively identify and resolve guest, team member, and store needs (without constant supervision).
- Effectively and efficiently complete general store tasks and those directly related to your department.
- Communicate professionally with the Store Manager in a timely manner.
- Interact professionally with guests and team members, representing the Wally’s brand to the highest level.
- Ability to work in a fast paced, high pressure environment.
- Perform other duties as required and/or assigned.
- Employee must be able to perform essential functions of the job with or without reasonable accommodation.
Position Requirements
- Degree from college or university; or 1-2 years or more related experience and/or training; or equivalent combination of education and experience in job related field
- Retail, convenience, food service, or management experience preferred
- Ability to work in a fast paced, high pressure environment
- Prolonged walking and/or standing for 8-12 continuous hours
- Ability to work on the store’s busiest days including most weekends and holidays
- Ability to work a rotating schedule that alternates between day and night
- Maintain regular and prompt attendance
