We have a great client looking for a conversational designer in efforts to take their member experience to the next level.

Description:  

 •      Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.

•       Write conversational content that aligns with our brand voice and user needs.

•       Work closely with product managers, engineers, and researchers to define and implement conversation strategies.

•       Use data, user research, and testing to iterate and improve conversations over time.

•       Define intents, utterances, and response logic for AI/NLU systems.

•       Help establish and maintain conversation design guidelines and best practices.

•       Advocate for the user and promote accessibility and inclusivity in language.

Qualifications

•       2+ years of experience in conversation design.

•       Strong portfolio of conversational work (chat, voice, or multimodal).

•       Excellent writing and editing skills with an ear for natural-sounding language.

•       Understanding of design thinking, user experience principles, and accessibility standards.

•       Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).

•       Comfort with ambiguity and a collaborative spirit