Join a Legacy of Hospitality in the Heart of Arizona

Are you a motivated hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences? We’re seeking an experienced Assistant General Manager to help lead our RV Resort located in historic Rock Springs, Arizona—a destination that has welcomed travelers since the 1800s. Once a vital stop on the Black Canyon Trail, Rock Springs is now known for its scenic beauty, famous pies, and enduring spirit of hospitality.

As Assistant General Manager, you’ll support the General Manager in overseeing daily resort operations, team management, and guest satisfaction. You'll play a vital role in continuing our tradition of excellence—offering guests not just a place to park, but a place to pause, connect, and experience the charm and comfort that have made Rock Springs famous—from its historic roots to its legendary pies.

Projected to open: Fall 2025
Located 45 minutes north of Phoenix

Benefit Perks include:

Benefit options including Health, Vision, & Dental
Complimentary Site Rent, FHU
Paid Holidays, PTO Vacation, 401k Match, and More!

Position Summary:  The Assistant General Manager supports all aspects of resort operations including guest and employee satisfaction, reputation management, human resources, financial performance, sales, and revenue generation and delivering a return on investment.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·   Assists the general manager with the operational and financial management of the property.  Meets assigned departmental budgets and monitors financial statements.

·   Verifies that all brand standards are being maintained in each area of the property.

·   Verifies that all team members meet or exceed all brand requirements.

·   Acts on guest and resident requests seeking resolution.

·   Delivers and leads strong customer service and operational practices.  Enforces resort rules and standards.

·   Assists RV Resort General Manager with administrative duties and tasks.

·   Works shifts and supports various departments as needed.

·   Assists with the employee life cycle of recruiting, hiring, training, coach, counseling, and mentoring.  Supervises associates in the assigned department(s).

·   Assists with delivering profitable results and operating within budgeted guidelines.

·   Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations.  Maintains current licenses and permits as prescribed by local, state and federal agencies.

·   Participates in the development of short term and long term financial and operational plans for the Resort.

·   Meets goals for projected revenue levels as well as guest satisfaction. 

·   Ensures security of the resort’s assets.

·   Remains current on business trends and local activities.

·   Establishes and maintains an appropriate level of community involvement.

·   Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.

·   Operates company golf cart and/or truck.

·   Flexible schedule including weekends and holidays.

·   Must have flexibility to respond to resort needs during non-business hours.

·   Performs other related duties as assigned.