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ServiceNow HRSD Consultant

Job Title
ServiceNow HRSD Consultant
Job ID
27759469
Location
Vienna, VA, 22180 
Other Location
Description

ServiceNow HRSD Consultant

Our client is seeking a ServiceNow HRSD (Human Resource Service Delivery) consultant with mid-to-expert level ServiceNow experience, including both System Administrator and Application Developer certifications. This role combines business functional and technical responsibilities, focusing on designing, configuring, implementing, and optimizing ServiceNow HRSD solutions.

Key Responsibilities:

  • Participate in full software development life cycle: Analysis, Design, Configuration, Testing, Training, and Operational support
  • Design, prototype, test, and implement ServiceNow HRSD solutions, including Employee Service Center (ESC) Professional, HR Case Management and Knowledge Management, and other HRSD modules to meet specific business requirements, align with HR technology principles, and provide exceptional employee/user experience
  • Develop, test and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules
  • Create reports, dashboards, and KPIs to provide insights and metrics related to HR services and business processes
  • Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements
  • Perform system testing, debugging, and troubleshooting to identify and resolve technical issues and ensure the stability and reliability of HRSD solutions
  • Document, maintain and update policies, procedures and controls for platform operation and software development life cycle while promoting agile development
  • Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team
  • Ensure all custom development is aligned with ServiceNow best practices and governance standards
  • Provide technical support and guidance to HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed
  • Stay informed about ServiceNow platform updates, new features, and best practices, and recommend and implement enhancements to optimize HRSD functionality

Requirements:

  • 5+ years of ServiceNow experience with Human Resources case management
  • 3+ years of product development experience in ServiceNow HR Service Delivery (HRSD) product - ability to understand out of the box functionality vs customization
  • Strong understanding of HR processes and workflows
  • ServiceNow Certified System Administrator (CSA) certification
  • ServiceNow Certified Application Developer (CAD) certification
  • Proficiency in ServiceNow development, including hands-on experience with Scripting (JavaScript and Glide scripting), UI Actions, Business Rules, Client Scripts, and ServiceNow APIs
  • Familiarity with integration best practices and integrating ServiceNow with other enterprise systems (Oracle HCM Cloud, etc.)
  • Experience with Agile development methodologies and tools
  • Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders
  • Experience with ServiceNow AI platform tools and capabilities
  • Ability to work independently and collaboratively in a team environment, with strong communication and problem-solving skills and attention to detail

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.