Remote Training Coordinator Role Summary:

GRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of providing the very best service to its customers. To ensure the very best service, GRT ties its own success to that of its clients. We do not get paid unless we settle your debts and take pride in being transparent with our fees and practices.

The training coordinator is responsible for executing the delivery of training to support our customer service, retention, settlement, and processing employees. This role will be responsible for training new employees and assisting with the ongoing development of existing employees. This role will be tasked with updating training material, resources, and delivery methods to foster a remote and/or hybrid work force. 

Essential Responsibilities and Objectives

·        - Train new hires on company policies and procedures using various training methods (e.g. classroom, video, role play methodology, etc.) 

·       -  Facilitate new hire orientation sessions for both remote and in office employees.

·        - Create training schedules for all company departments.

·       -  Track training progress and create reports on outcomes of all training.

·        - Communicate with employees and management on scheduled training.

·       -  Partner with the Training Manager to identify and assess current and future business training needs by consulting with department heads and reviewing current training material content and delivery.

·       -  Administer proficiency tests after the completion of training courses to determine the effectiveness of training materials and strategies.

·        - Assist with effectively organizing, maintaining, and updating training materials and resources.

·       -  Conduct ongoing refresher and cross-training modules in critical areas as needed.

·        - Partner with the Training Manager and management before facilitating training sessions to ensure a detailed understanding of training subjects and processes.

·       -  Provide the Training Manager with regular feedback on new hires’ training progress and identify opportunities for future training.

·       -  Other duties as required.

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements

• Language Ability
• Ability to communicate both verbally and in written format at an advanced level
• Effectively present information in on-on-one and group situations with employees of the organization.
• Communicate complex topics through written documents
• Math Ability
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills
• Proficient skills in Microsoft Word, Excel, and Power Point
• Advanced knowledge of Microsoft Windows and Outlook
• Adequate experience using virtual meeting software

Education and Experience

• REQUIRED:
• Minimum of 2 Years of Experience in a training or educational role
• PREFERRED:
• Bachelor’s degree
• Training experience in a corporate or call center environment

Supervisory Responsibilities

NONE

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit at and work on a computer for periods of time
• Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
• Required to be at the work location to perform job functions
• Ability to speak, hear and see for the assigned work day
• Repetitive key stroke/data entry for the assigned work day

Benefits:

• $55k yearly, paid weekly

• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)

• 401k/Retirement Benefit Options (See Summary Plan Description)

• Paid vacation in accordance with the Company PTO Policy.

• 100% company covered life Insurance

• 100% company covered Short/Long-Term Disability

• Flexible spending accounts

• Employee Assistance Program (EAP)

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is conducted in a remote and in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate to low.

Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.