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Social Wellness Advocate
- Job Title
- Social Wellness Advocate
- Duration
- Open until filled
- Description
-
Let’s do great things, together!
About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.
Position Summary
The Social Wellness Advocate (SWA) is a non-clinical position that supports members identified as having social needs by referring them to, or connecting them with, community resources. Individuals in this role strive to improve health outcomes, minimize disparities, and reduce stigma surrounding social determinants of health (SDOH). In addition to supporting members one-on-one, the SWA will collaborate with internal teams to identify health inequities, develop targeted interventions to address SDOH needs, and implement initiatives that reduce barriers to health. This is a FT WFH position.
Pay Range
$20.88 - $23.49 hourly (depending on experience)
*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Please fill out an application on our company page, linked below, to be considered for this position.https://j.brt.mv/jb.do?reqGK=27761193&refresh=true
Benefits:
- Medical, Dental, Vision, Pharmacy, Life, & Disability
- 401K- Matching
- FSA
- Employee Assistance Program
- PTO and Company Paid Holidays
Required Skills, Experience & Education:
- Bachelor’s degree in Social Work, Public Health, Health Promotion, or a closely related field.
- One year of advocacy work or service coordination experience preferred.
- Strong interpersonal and relationship-building skills, both written and verbal.
- Knowledge of medical terminology required; advanced knowledge preferred.
- Proficiency in Microsoft Word, Excel, Outlook, Access, and Teams.
- Strong organizational and time management skills.
- Ability to problem-solve, retain information, and attend to details.
- Ability to multi-task and work independently.
- Ability to maintain confidentiality and project a professional image both telephonically and in person.
- Must have a valid state driver’s license.
- Fluency in a second language preferred but not required.
Primary Functions:
- Under direct supervision, perform inbound and outbound multi-modal communications with members to address social needs.
- Support members’ social care plans through phone, email, and mail interventions.
- Apply social-needs-informed care and cultural competency when communicating with members.
- Provide health education to members as appropriate.
- Connect members with appropriate programs and teams.
- Communicate with third parties, such as care providers, family members, and community resource staff, to support members’ needs.
- Refer members to community-based organizations and resources.
- Build and maintain relationships with community programs.
- Document member contact, status, and outcomes in customized database systems.
- Collaborate with other SWAs to resolve complex or unique member situations.
- Partner with internal teams to develop strategies addressing social determinants of health, health disparities, systemic barriers to health equity, and practice change in healthcare settings.
- Meet or exceed assigned goals, standards, and objectives.
- Perform other job-related duties as assigned.
Working Conditions & Contact with Others:
- Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. Local travel may be required.
- Internally with multiple departments. Externally with Moda Health customers, vendors, program administrators, regional clinic and hospital staff, pharmacies, community partners and provider offices.
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.
