Job Opportunities

Summary: The Property Specialist plays a key role in advancing the organization’s mission to provide stable and affordable housing for individuals who are homeless or at risk of homelessness. This position is responsible for managing a portfolio of rental properties and implementing strategies that optimize occupancy, ensure financial sustainability, and promote resident satisfaction. The ideal candidate brings a balanced skill set in property operations, tenant relations, and regulatory compliance, while contributing to high-performing, human-centered housing programs.

Essential Duties and Responsibilities:

1. Property Oversight:
   Assume full responsibility for assigned properties, including occupancy rates, resident satisfaction, and retention. Ensure alignment with the organization's human-centered design principles and continuous improvement methodologies.
2. Operational Management:
   Oversee daily operations encompassing leasing, marketing, facility management, financial documentation, and general bookkeeping.
3. Rent Collection & Support:
   Collect rent, fees, and related payments while working collaboratively with residents to establish payment plans or identify support resources when necessary.
4. Lease Renewals & Occupancy Management:
   Manage current and projected occupancy levels by initiating and completing timely lease renewals. Coordinate documentation and inspections with residents.
5. Recertification Compliance:
   Maintain in-depth knowledge of the annual recertification process. Ensure accurate and timely tenant recertifications and update all related tracking logs.
6. Property Inspections:
   Conduct quarterly exterior inspections and in-unit assessments. Submit detailed work orders and follow through on necessary repairs or maintenance.
7. Resident File Maintenance:
   Maintain comprehensive and compliant resident files and documentation in accordance with internal procedures and external regulations.
8. Move-In/Move-Out Coordination:
   Plan and execute move-in/move-out processes, conduct checklist inspections, and market available units to qualified applicants.
9. Subsidy Coordination:
   Communicate and coordinate rent increases, certifications, and inspections with local Housing Authorities and other subsidy partners. Understand and apply third-party compliance guidelines.
10. Inspection & Maintenance Coordination:
    Schedule inspections and engage with tenants regarding scheduling and outcomes. Enter and track detailed maintenance data.
11. Delinquency Management:
    Process and issue late notices, review delinquency reports, and coordinate with internal teams or subsidy providers as needed.
12. Resident Relations:
    Foster responsive, professional relationships with tenants and service providers. Address tenant concerns, maintain timely documentation, engage with support teams and funders, and manage lease terminations when appropriate.
13. Reporting:
    Assist in the preparation and submission of monthly, quarterly, and annual monitoring reports.
14. Maintenance Requests:
    Receive tenant maintenance calls, generate work orders, and notify maintenance personnel of emergencies.
15. Community Engagement:
    Facilitate and lead in-person resident community meetings to encourage communication and engagement.
16. Training:
    Provide onboarding and on-the-job training for new property management personnel.
17. Professional Development:
    Complete all required annual training courses to maintain compliance and professional competency.
18. Additional Duties:
    Perform other related duties or projects as assigned by management.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.

Qualifications:

Education and Experience:

• High school diploma or GED required; associate or bachelor's degree in business, management, real estate, or a related field preferred.
• Minimum 4–6 years of related experience, or an equivalent combination of education and experience.
• At least 1 year of experience managing Permanent Supportive Housing (PSH), HUD Project-Based, or Section 8 Housing. 

Certifications:

• Valid driver’s license required.
• Industry-recognized property management certification preferred or must be obtained within six (6) months of employment.

Knowledge and Skills:

• Strong working knowledge of HUD, PSH, and subsidy housing regulations.
• Familiarity with North Carolina landlord/tenant law.
• Understanding of income eligibility and compliance processes.
• Excellent time management, conflict resolution, and interpersonal skills.
• Proficient in Microsoft Office Suite, property management software, HMIS, and RCRS systems.
• High attention to detail and data accuracy.

Language Ability:

• Ability to read and interpret complex documents, including legal, regulatory, and financial materials.
• Skilled in writing clear reports, professional correspondence, and internal documentation.
• Capable of presenting to leadership teams, public audiences, or regulatory agencies.

Mathematical and Analytical Skills:

• Competency in applying mathematical concepts such as percentages, ratios, and proportions.
• Ability to analyze and interpret statistical data for operational decision-making.

Reasoning Ability: 

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities, make sound decisions, and adapt to change in a dynamic environment. 

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, use hands, and communicate verbally. Occasional standing, walking, reaching, climbing, kneeling, or lifting (up to 10 pounds) may be necessary. Vision requirements include close and distance vision.

Work Environment:

The noise level in the work environment is typically moderate. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.