Title: Resident Aide

Agency/Program: Freedom Village

Status: Exempt, Full Time   

Hours Per Week: 35 

Salary:  $34,125 per year

Supervisor:  Resident Aide Manager

Start Date: TBD

Benefits Package: 100% Employer paid Medical, Dental, Vision, Life Insurance, Matched Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays, and more.  

Schedule: Monday through Friday, [CHOOSE ONE BEFORE POSTING [8AM-4PM] [4PM-12AM] or [12AM-8AM], after hours on call as needed

Equipment Operated: Computer/Laptop, Printer, Scanner, Phone, Adaptive Devices, etc.
Work Environment: This position will spend time at the program site and have an independent (private) office.
Travel:  Five days on-site per week and as needed.

About Barrier Free Living (BFL) 

Barrier Free Living (BFL) is dedicated to helping New Yorkers with disabilities live independently in the community.  Through its various programs, BFL provides a broad range of residential and nonresidential services to disabled survivors of domestic violence, transitional shelter to the disabled homeless, and outreach to physically disabled individuals with mental health and/or chemical addiction issues.  Services include case management; housing placements; independent living skills training; occupational therapy; short and long-term individual counseling; advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems; and referrals to outside services. 

About Freedom Village

Freedom Village is a 74-unit permanent supportive housing residence operated by BFL. Located in Manhattan’s Lower East Side, the program serves survivors of domestic violence with disabilities and frail elderly individuals (55+), offering a fully accessible and trauma-informed environment. Residents receive comprehensive on-site services including case management, counseling, and occupational therapy to promote safety, healing, and long-term stability.

Role Summary

At Freedom Village, Residential Aides play a critical role in supporting the safety, stability, and well-being of tenants—survivors of domestic violence and individuals with disabilities, including the frail elderly. Working across all shifts, Residential Aides monitor the building, support front desk operations, respond to tenant needs, and uphold community policies. They foster a respectful, trauma-informed environment that promotes independence, healing, and housing retention. As part of a multidisciplinary team, Residential Aides are essential to creating a secure and welcoming space for all residents of Freedom Village.

Responsibilities

• Provide coverage at the Reception Desk in monitoring entry and exit of staff, residents and visitors; answering and directing, as appropriate, telephone calls; and completing other administrative duties as requested by supervisors;

• Maintain a safe environment by conducting regular rounds, ensuring the security of the facility, and intervening in conflicts between residents. 

• Ensure timely and appropriate completion of all log and incident documentation required by supervisors in recording security and safety issues/incidents;

• Document all residents, staff and visitors entering and exiting the building; complete census forms, report all incidents, and ensures all events are logged in the Facility Logbook;

• Ensure the lobby and front of the building is always cleared;

• Prevent loitering in all areas within and surrounding the building;

• Assist with fire drills/emergency evacuations;

• Reporting any safety concerns, incidents, or maintenance issues to the appropriate personnel. 

• Monitor clients’ behavior and report client changes in behavior or personal care to Supervisor and/or appropriate social services staff;

• Ensuring the work space is tidy including cleaning common areas, organizing storage, and work area is clean;

• Maintaining courteous, professional, respectful interactions with all residents, staff and guests

• Following all facility rules, safety guidelines, and confidentiality protocols

• Assist in addressing and following up on any incidents related to security or safety within the facility, providing emergency response and crisis management help as needed;

• Complete light housekeeping tasks, at the request and direction of the Shift supervisor.  

Qualifications

• High School Diploma or GED

• Minimum of six months prior experience working in a residential setting preferred.

• Strong oral communication skills and fundamental writing competency are required.

• Ability to think and act calmly in emergency situations required.

• Experience working with people with disabilities is highly desirable

• Computer literate

• Spanish or other non-English language skills and/or American Sign Language skills preferred

• Able to lift approximately 10 -15 pounds

Equal Opportunity Employer

BFL provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation, gender identity or expression, or any other protected characteristic as established by law.   Applicants who need a reasonable accommodation to perform the essential job duties are encouraged to submit requests to HR for consideration.