Experience Owner

The Experience Owner is a self-motivated, imaginative, and energetic professional passionate about building highly competitive products. This role assists with driving the vision, direction, and development of products used by members and employees. The Experience Owner partners closely with other product team members, including Developers and UX representatives, while also collaborating with stakeholders to ensure deliverables fulfill strategic needs and drive a superior member experience.

Responsibilities

• Collaborate with a cross-functional team to define and launch product vision and strategy
• Assist with the execution of program priorities while maintaining the conceptual and technical integrity of features or components
• Influence and motivate product team and stakeholders towards continuous improvement of product
• Assist with translating program vision into product user stories
• Assist with managing the product backlog including refinement of stories with cross-functional team
• Partner with business analysts to integrate usability studies, user research, and market analysis into product requirements
• Analyze product usage and empirical data related to key member needs to determine changes in product prioritization
• Regularly analyze true needs for product features and constantly push for clear understanding of value
• Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team
• Proactively work with product team to formulate creative ideas or solutions for potential issues
• Stay current with technology, government/policy impacts, and industry best practices
• Assist with determining when added product value should be pushed to members/employees
• Assist with communications/presentations to executive management
• Perform other related duties as required

Qualifications

• Experience in product management or ownership to include Scrum, Agile and/or XP
• Experience leading, shaping and developing innovative solutions while managing business risks
• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Ability to productively communicate to stakeholders, team members, and leaders
• Experience in developing business or technology strategy
• Knowledge of project/program management processes and methodologies
• Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
• Ability to exercise initiative, produce desired results and achieve objectives
• Ability to learn different collaboration or product management tools quickly
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Analytical and conceptual skills to create original concepts/theories for various projects
• Skill delivering effective presentations to groups of various sizes
• Skill influencing and guiding strategic thinking
• Strong verbal, written and interpersonal communication skills
• Strong problem solving and negotiation skills
• Bachelor's Degree in Information Technology, Strategy or other related field, or the equivalent combination of training, education, and experience

Desired Qualifications

• Background in technology or entrepreneurship
• Advanced knowledge of credit union operations/processes and procedures

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.