Job Opportunities

Summary: The Senior Director of Operations is responsible for the strategic oversight, integration, and performance of CASA’s Facilities and Property Management departments. This leadership role ensures operational excellence across a large and diverse portfolio of properties, aligning both departments' efforts with CASA’s mission, values, and organizational goals. The Senior Director supervises Facilities and the Director of Property Management and works collaboratively with cross-functional teams including Real Estate Development, Finance, and Fund Development to enhance tenant experience, maximize operational efficiency, and ensure compliance with legal and regulatory standards.

Duties and Responsibilities include the following:

Leadership & Strategy

• Provide visionary leadership, strategic planning, and direct supervision of Facilities and Director of Property Management.
• Align departmental goals with agency-wide priorities, ensuring collaboration, transparency, and accountability.
• Facilitate communication and coordination between Facilities and Property Management to ensure seamless delivery of services to tenants.
• Develop, implement, and track department-level KPIs and performance benchmarks.
• Participate in executive-level planning to shape CASA’s long-term operations strategy, including new developments and acquisitions.

Operational Oversight

• Monitor the day-to-day operations of both departments, ensuring timely completion of maintenance, leasing, compliance, and tenant support activities.
• Standardize and optimize policies, procedures, and workflows across departments to promote efficiency, effectiveness, and regulatory compliance.
• Ensure integration of property management and maintenance functions, including joint planning, reporting, and coordination of tenant services.
• Support the use and development of operational systems, technologies, and software to enhance data-driven decision-making.
• Oversee vendor management practices and service contracts in both departments, ensuring quality control and budget compliance.
• Provide oversight of tenant concerns and feedback, ensuring they are addressed consistently and promptly by the Property Management and Facilities teams.

Collaboration & Compliance

• Collaborate with Real Estate Development to plan for ongoing and future property maintenance needs, rehab projects, and smooth property transitions.
• Partner with the Finance team to inform operational budgeting, capital planning, and expenditure forecasting.
• Maintain strong relationships with regulatory and funding agencies to ensure housing and maintenance operations comply with HUD, fair housing, and other applicable standards.
• Support internal audits and ensure risk mitigation procedures are in place across both departments.
• Oversee the resolution of escalated tenant concerns in collaboration with department directors, ensuring responses are consistent with CASA’s mission, values, and service standards.

People Management

• Mentor and develop department directors and their teams through coaching, training, and performance evaluations.
• Support directors in recruiting, hiring, and onboarding efforts to ensure appropriate staffing and skill levels.
• Foster a collaborative, supportive, and inclusive work environment that reflects CASA’s values and mission.

Emergency & Crisis Management

• Provide executive leadership and decision-making in response to emergencies such as natural disasters, building failures, or security threats.
• Oversee the development and execution of emergency preparedness and response plans, including facility security and tenant safety protocols. 

Supervisory Responsibilities: Directly supervises Facilities and Director of Property Management. Responsible for overall leadership and coordination of these departments, including performance management, resource planning, and conflict resolution.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, Podio, and Property Boss.

 Education/Experience:

• Bachelor’s degree in Business Administration, Public Administration, Real Estate Management, Facilities Management, or related field required. Master’s degree preferred.
• Minimum of 7–10 years of progressively responsible leadership experience in property management, facilities operations, or nonprofit housing management.
• Proven experience supervising multiple departments or director-level staff. 

Certificates and Licenses: 

• Valid driver’s license

Knowledge, Skills, and Other Abilities:

• Demonstrated leadership and team management skills with the ability to lead cross-functional teams.
• Deep understanding of maintenance systems, property leasing and compliance, HUD regulations, fair housing laws, and property operations.
• Strong analytical, strategic planning, and organizational development skills.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency with Microsoft Office, property management software, and operational platforms (e.g., Property Boss, Podio, RCRS, etc.).
• Commitment to CASA’s mission of providing high-quality, affordable housing and services.

Physical Demands:

• This position operates in a hybrid office and field environment.
• Occasional exposure to outdoor weather conditions, construction or maintenance sites, and emergency situations.
• Must be able to occasionally lift up to 25 pounds and navigate building sites.
• May require after-hours availability for urgent issues or emergencies. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, including extreme hot or cold, wet, and humid conditions. Possibility of exposure to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. Other work environment exposure occasionally include mold, lead and asbestos or blood borne pathogens.

The noise level in the work environment is usually moderate.