Description:

Compile, research, analyze, and document data, requirements, workflow processes, and functionality for the respective ETS group. Develop and evaluate information and prepare recommendations. Partner with the business and Technology Product Owner (TPO) in the creation, management, and maintenance of product boards and product backlogs.

Responsibilities:

• Demonstrate leadership within the product team and Analyst team through new ideas, leading improvement efforts, oversight of other TPAs, and providing PAR input
• Operate at senior-most product level in partnership with TPO and/or manage the most complex, high-profile product efforts
• Partner with TPO for overall product board/backlog creation, maintenance, and management; order backlog items to best achieve goals and optimize the value of each sprint
• Demonstrate significant creativity and variety of approaches to solving business and technical problems
• Clearly present status and issues in a variety of oral and written formats, and lead product meetings
• Author a wide variety of user stories/features/product backlog items; provide critical feedback to other stories/features/backlog items
• Liaise between product team and business area
• Conduct requirements analysis and validation, ensuring requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Solve business problems by defining systems solutions via interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Manage large projects/product lines either solo or by leading a team of Analysts
• Recognize and proactively raise issues or risks along with well-considered solutions
• Elicit and document functional and non-functional requirements using variety of techniques, including interviews, document analysis, storyboards, use cases, scenarios, and diagramming
• Create and communicate artifacts translating business needs into executable requirements
• Continually seek opportunities to improve and increase level of industry/domain-specific knowledge by remaining current with emerging products and technical updates; identify relevant training needs and opportunities to management
• Mentor and guide Interns, Contractors, and other Analyst staff
• Present project, product, or other material in meetings as needed
• Build and maintain a useful network across ETS and business
• Push the status quo when such is outdated or ineffective
• Perform other duties as assigned

Required Qualifications:

• Bachelor's degree in business administration, Information Technology, Computer Science, or related field, or the equivalent combination of training, education, and experience
• Hands-on experience conducting requirements analysis, validating, ensuring requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Experience representing requirements using alternative views, such as epics/features/stories/product backlog items, models, diagrams, prototypes, or scenarios, to facilitate communication to the project/product team
• Ability to track and manage requirements status and changes throughout project/product lifecycle via board/backlog management and maintenance
• Experience eliciting and documenting functional and non-functional requirements using variety of techniques, including interviews, document analysis, storyboards, use cases, scenarios, and diagramming
• Proficiency in creating and communicating artifacts translating business needs into executable requirements
• Proficiency in Azure DevOps (ADO), including writing and managing Epics, Features, and Product Backlog Items (PBIs)
• Extensive experience with data querying, reporting, and analysis, comfortable recommending solutions to problems
• Extensive experience in problem resolution including determining root cause, scope and scale of issues
• Advanced experience with Microsoft Office suite, including Excel, Word, PowerPoint, and Visio; ability to create polished and professional artifacts and deliverables
• Demonstrated competence in planning, organization, and multi-tasking of large and complex efforts
• Substantial experience leading, guiding, and coaching teams of staff and contractors
• Ability to manage multiple priorities independently and/or in a team environment to achieve goals via expert organizational, planning, and time management skills
• Advanced verbal and written communication skills

Desired Qualifications:

• Certifications in MS Azure Cloud Fundamentals, Scaled Agile Framework (SAFe)
• Certified Scrum Product Owner (CSPO)
• Certified Scrum Master (CSM)
• Our client's Service Now knowledge
• Knowledge of our client's products, services, programs, policies, and procedures

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.