The NOC Engineer Tier III is responsible for training and mentoring Network Operations Center personnel and serving as the primary escalation point for Tier I and Tier II NOC engineers in resolving complex and high-impact network issues. This role acts as a technical subject matter expert (SME) for Operations Center initiatives and cross-functional projects.

The Tier III NOC Engineer is also responsible for maintaining and updating technical documentation to ensure the Operations Center knowledge base remains accurate, current, and actionable.

DUTIES AND RESPONSIBILITIES

·         Provide advanced network support, including hardware configuration, validation, and troubleshooting of large-scale network environments.

·         Support Layer 1 transport technologies (DWDM, SONET), Layer 2 and Layer 3 technologies (routing, switching, IP, MPLS, BGP, DHCP, NAT), and associated platforms including firewalls, routers, SD-WAN, VoIP, SIP, PRI, and hosted voice services.

·         Evaluate network alarms and fault conditions, resolving issues where possible and escalating or dispatching as required.

·         Process service requests for new, modified, or decommissioned services.

·         Monitor and manage open trouble tickets to ensure timely and effective resolution.

·         Monitor network components (routers, switches, and related infrastructure) through multiple EMS/NMS platforms.

·         Monitor weather events and current conditions to proactively identify and communicate potential network risks.

·         Identify systemic problems and risk areas, and advise management on mitigation strategies.

·         Notify management of major network outages, root cause analysis, and service restoration efforts.

·         Perform other duties as assigned.

EDUCATION & EXPERIENCE

Required:

·         3–5 years of experience in a NOC/SOC environment, IP Engineering, Transport Engineering, help desk, or systems support environment.

·         Strong working knowledge of TCP/IP addressing, ISP concepts, and advanced routing protocols.

·         Experience with services and technologies including BGP, DNS, DHCP, xDSL, SD-WAN, SIP, VoIP, PRI, DWDM, GPON, Ethernet, and related telecommunications services.

·         Ability to perform basic system administration tasks and manage day-to-day maintenance activities.

Preferred:

·         CCNA certification strongly preferred.

·         MEF certification preferred.

·         Experience with IP networking platforms including Nokia 7750, Genband, Juniper, Extreme, Cisco, and Accadian.

·         Experience with transport systems such as Ciena RLS, Cyan, Wave Servers, 5160/5170 series, Nokia FTTH, Calix FTTH, and SONET transport systems.

·         Demonstrated flexibility in scheduling, including the ability to work multiple shifts, holidays, and participate in on-call rotations as business needs dictate.

REQUIRED SKILLS & COMPETENCIES

High proficiency in DWDM transport technologies.

High proficiency in IP networking and routing protocols.

Strong leadership, collaboration, and communication skills.

Demonstrated ability to meet or exceed performance goals.

Strong analytical and problem-solving skills.

Proficient in computer systems and operational tools.

Experience working directly with customers in high-stress or outage scenarios.

Results-oriented mindset with a strong bias for action and the ability to prioritize and multitask effectively.

Consistently represents the Company in a professional and respectful manner.