Contract opening for a Systems Analyst with marketing decisioning and analytics experience, in support of a leading financial services customer, to develop and execute targeted strategies and marketing campaigns across channels enabled by Pega Customer Decision Hub (CDH). Build, launch, and optimize Next Best Action campaigns across inbound and outbound channels through member profiling, experimentation, and performance analysis. The role owns the day-to-day campaign operations lifecycle—from requirements and approvals through QA/testing, deployment, and post launch monitoring and issue resolution. The analyst will partner with marketing product strategists, business stakeholders, compliance, and cross-functional agile teams to achieve positive member experience and business outcomes.

Job Responsibilities

• Support the development and execution of Next Best Action strategies using Pega Customer Decision Hub (CDH).
• Translate marketing requirements into CDH interaction strategies, targeting criteria, and personalization logic.
• Assist with coordinating and optimizing member communications across inbound and outbound channels.
• Create and refine user stories and documentation to support next best action implementations.
• Run simulations and perform basic analysis of decisioning results to evaluate performance and business impact.
• Troubleshoot routine Pega CDH issues and collaborate with technical teams to resolve integration or data concerns.
• Manage multiple marketing tasks and deliverables to ensure timely execution of initiatives.

Qualifications

• Working knowledge of Pega CDH, Salesforce Marketing Cloud, or similar ESP/decisioning technology platforms.
• Experience collaborating with cross-functional technical and business teams.
• Ability to quickly learn new concepts, tools, and technologies related to marketing decisioning and analytics.
• Familiarity with marketing campaign processes, data analysis, and lifecycle management.
• Experience with analytics tools or data platforms (e.g., SQL, Databricks, Tableau, Power BI).
• Strong analytical, problem-solving, and communication skills.
• Bachelor's degree in Marketing, Business, or equivalent experience.

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.