Careers

At TEG Federal Credit Union, we are more than a financial institution—we are a caring, member-focused team dedicated to supporting each other and the communities we serve. We are seeking a motivated and detail-oriented Collections Supervisor to join our Collections & Risk Mitigation team.

This exempt, supervisory role reports to the AVP of Collections and oversees a team of approximately 6 Collection/Resolution and Asset Recovery Specialists. The Collections Supervisor plays a key role in preserving credit union assets while ensuring fair, compliant, and member-focused collection practices.

Schedule

Monday–Friday between 8:00 AM – 6:00 PM

Perks & Benefits: 

• Work-life balance and supportive, team-oriented environment
• Comprehensive medical, dental, and vision insurance
• 401K with company match
• Defined benefit plan (Pension)
• Paid Time Off, and much more!

What you’ll do as the Collections Supervisor (Responsibilities):

•        Direct and monitor all collection activities through regular review of collection queues to ensure compliance with TEG standards
•        Recommend accounts for charge-off and identify hardship and workout loan opportunities to support members
•        Perform quality assurance on inbound and outbound collection calls; review results with staff and coach on strengths and improvement areas
•        Assist with hiring, training, evaluating, and conducting performance reviews for department staff
•        Manage and approve time sheets, time-off requests, and conduct regular one-on-one meetings with direct reports
•        Handle escalated or complex collection cases by working directly with borrowers to resolve delinquency issues
•        Assist with administration and oversight of collection and payment systems (including Carm Pro and RePay), analyzing usage and identifying process improvements
•        Collaborate with the AVP of Collections on collections policies, strategies, and program enhancements
•        Fill in for department coverage needs, including during vacations, to ensure all queues are worked according to standards

What we’re looking for (Qualifications):

•         3–5 years of collections experience, preferably within a financial institution
•         Supervisory or team leadership experience strongly preferred
•         In-depth understanding of regulations impacting collection activities
•         Knowledge of consumer and real estate lending practices and procedures
•         Strong verbal, written, and interpersonal communication skills
•         Logical, analytical, and critical-thinking abilities
•         Proficiency in Microsoft Word and Excel; ability to work with collections software systems
•         High level of discretion and commitment to confidentiality

Pay: $65,000 - $72,000 / year, based on experience. Plus, eligible for annual Bonus. 

APPLY NOW for immediate consideration!

TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.

TEG Federal Credit Union participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify, please visit www.e-verify.gov.