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Desktop Support - Onsite

Job Title
Desktop Support - Onsite
Job ID
27770103
Location
Pensacola, FL,  
Other Location
Description

Description:

  • Product Receipt Confirmation:
    • Ability to confirm receipt of products and IT assets.
    • Proficiency in identifying IT assets for tracking purposes.
    • Skill in closing purchase orders.
  • IT Asset Scanning/Updating:
    • Competence in scanning/updating IT assets upon receipt from supply/vendor.
    • Knowledge of introducing IT equipment to the IT Asset Management system.
    • Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.

Inventory Warehousing Services

  • Inventory Management:
    • Expertise in providing inventory warehousing services, both onsite and offsite.
    • Understanding of space requirements, speed of distribution, security needs, and transport services.
    • Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
    • Skill in coordinating storage requirements for longer duration.
  • Inventory Integrity:
    • Capability to perform monthly and/or quarterly inventories.
    • Ensuring the integrity of storage facilities and the Asset Management database.
    • Advising customers on monthly inventory results and assisting with distribution plans.
    • Providing additional inventory counts on request or in a set timely manner.

Distribution Services

  • Delivery Services:
    • Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
    • Skill in identifying cost-effective options for on-time delivery/pickup services.
    • Discretion in selecting and funding shipping vendors.
  • Equipment Scanning:
    • Ability to scan equipment to the receiving entity.
    • Ensuring traceability of data-storage equipment to confirm receipt.

Disposal and Recycling Services

  • Equipment Disposal:
    • Assisting customers in disposing of obsolete or irreparable equipment.
    • Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
    • Disabling data-storing equipment by removing data-storing components and/or batteries.
    • Maintaining and sharing records of disposal with the IT Asset Management Team.
  • Onsite Shredding:
    • Performing onsite shredding of data-storing components when possible.
    • Maintaining records of onsite shredding services and providing them to customers.
    • Ensuring approval of onsite shredding companies by Security.

Miscellaneous

  • Vendor Liaison:
    • Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
  • Equipment Maintenance:
    • Maintaining logistics van, golf cart, manual, and electric pallet jacks.
  • Materials Disposal:
    • Managing cardboard recycling and trash disposal materials.

ServiceNow Experience (or similar ticketing platform system)

  • Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
  • Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.