ABOUT THE POSITION

To ensure that each and every encounter with Astec/Breaker Technology Ltd. is consistent, professional, and welcoming. To receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. To answer, screen and forward incoming calls and to receive, sort and distribute mail daily. To provide administrative support to various departments with data entry, filing etc.

Key Deliverables

·         Ability to multi-task effectively in demanding situations.

·         Coordinate office activities and ensure that they comply with company policies.

·         Provide exceptional customer service.

·         Provide admin support to various departments

·         Assist office staff when necessary.

·         Answer, screen, and forward incoming calls.

Key Activities & Responsibilities

·         Take proactive ownership of all “front of house” duties

·         Greet and welcome customers, guests, and suppliers as soon as they arrive at the office and direct them to the appropriate person or destination

·         Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, PPE, issue appropriate visitor H&S instructions)

·         Answer, screen, and forward incoming calls and distribute any messages accordingly

·         Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. PPE, brochures, tea, and coffee)

·         Receive, sort, and distribute daily mail/deliveries on a timely basis

·         Order front office supplies and keep inventory of stock

·         Keep updated records of office expenses and costs

·         Responsible for the collection and recording of time sheet data

·         Collect and scan all equipment pre use inspections on a weekly/monthly basis

·         Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing and offering administrative support to the Managers of the company

·         Perform other appropriate duties as and when required

·         Attend training to develop relevant knowledge and skills

To be successful in this role, your experience and competencies are:

·         High School Education or GED

·         Computer Skills, including Word, Excel and data entry and typing

·         1-2 years’ experience in an office environment

·         Excellent customer service skills and phone etiquette

·         Ability to multi-task in a fast-paced environment

·         Hands-on experience with office equipment

·         Professional attitude and appearance

·         Good communication and interpersonal skills

·         Effective planning and organizational skills, including multitasking and time-management skills, with the ability to prioritize tasks

·         Effective decision-making skills and a pro-active approach to problem solving

·         Exemplary customer service attitude