Job Profile

Job Title:  Intern, IT Support Specialist

Reports To:  Vice President, Network Infrastructure & Security

Department:  IT and Network Security

Primary Location: Denver and Boulder, CO

Compensation:  $20/hour

Congruex is looking for an Intern, IT Support Specialist to join our team. Learn more about it at www.congruex.com.

Who is Congruex

Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.

We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do.

We are building tomorrow, together. Will you join us?

Your New Job

Job Summary: 

We are seeking a detail-oriented and highly motivated IT Support Specialist Intern to join our IT team. The ideal candidate will be responsible for providing support and maintenance for a variety of software applications, ensuring their optimal performance and availability. The IT Support Specialist Intern will work with end-users, vendor SPOCs, developers, and other IT staff to troubleshoot issues, maintain credentials, and implement enhancements. This person will also be responsible for collaborating with the people services team, hiring managers, and procurement/IT to ensure new hires are processed into the company accurately and get their needed tools for their respective jobs.

Key Responsibilities: 

·       Respond to user requests via emails, phone calls

·       Support Global AT&T IDs for users’ access to AT&T portals/apps.

·       Support generating O365 credentials and MFA setup for new hires.

·       Ensure all AT&T and vendor comms. related to software/portals/apps/maintenance, furnished to Congruex, are sent promptly to targeted audiences.

·       Create, manage, and work all ticket requests in the IT ticket management system relating to application support and onboarding newhires.

-        Resolve Tier 1 and low level two IT related issues

-        Escalate unresolved issues to IT support team

-        Coordinate and follow-up on all tickets for all levels of support

-        Provide detailed information regarding the solution of all tickets

-        Add resolutions of recurring issues to the IT knowledge base

·       Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)

·       Assist users with managing application access, credentials, and occasionally training in usage.

·       Assist with special projects as deemed necessary

Qualifications: 

General

·       Must be enrolled in a college program

·       Accustomed to working in a fast paced and changing environment

·       Deadline driven and self-motivated

·       Excellent verbal and written communication skills.  

·       Superior time management skills. 

·       Strong attention to detail.   

·       Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.  

·       Critical thinking skills: make assessments and provide solutions to problems.

·       Superior customer service. Dedication to providing customers “White Glove Service”.

·       Able to collaborate in both a lead and participating role with other departments as needed.

Technical

·       Creating and resetting passwords for O365 environment.

·       Familiar with/ preferably knowledgeable of computers and office IT hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones).

·       Windows 10 basic O/S usage.

·       Fundamental knowledge of Excel spreadsheets, basic formulas, and creating pivot tables.

·       Familiar with O365 suite apps (Teams, Outlook, Excel, SharePoint, PowerPoint)

Why Work At Congruex

Opportunities

We offer opportunities at all levels across the nation – from students to industry veterans – in areas of engineering, construction, and professional services.

Wellbeing

We value the wellbeing of our people and offer competitive compensation, health benefits, wellness resources, 401(k) retirement planning, and employee recognition and leadership development programs. Options may vary by geographic location.

Culture

The pillars of Congruex culture are GRIT, safety, inclusion, and family.

·        GRIT: Our GRIT values are part of our company DNA and the touchstone for our multinational workforce. 

o   Guts - having the guts to do the right thing

o   Reliability - being reliable to deliver what we promise

o   Innovation - innovating every day

o   Teamwork - embracing teamwork together as One Congruex 

·        Safety: We are committed to 24/7 safety practices on our jobsites, within our offices, and all the places our team exists in between.

·        Inclusion: Congruex embraces our team’s diversity and promotes an inclusive workplace for all.

·        Family: We are a family-oriented company committed to the long-term health and development of our people.

The Fine Print:
Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.