Patient Access Associate

Key Responsibilities

• Deliver exceptional customer service by greeting patients, families, and visitors with warmth and professionalism, upholding our Patient's Bill of Rights
• Complete comprehensive patient registration by collecting, verifying, and accurately inputting demographics, insurance eligibility, and health information into our EHR system
• Master insurance verification and benefits analysis—generate accurate estimates, perform reverifications, and communicate financial responsibilities clearly to patients
• Manage the full appointment lifecycle including scheduling, rescheduling, confirmations, follow-ups, and referral coordination with clinical staff and provider offices
• Process patient payments including co-pays and outstanding balances with accuracy and discretion
• Obtain and maintain required patient signatures for consents, financial agreements, and regulatory compliance documentation
• Handle incoming calls with professionalism and efficiency, directing patients to appropriate clinic areas
• Identify and resolve patient data discrepancies proactively, ensuring data integrity across all systems
• Independently manage escalated scheduling and registration issues with problem-solving skills and composure
• Serve as a mentor and subject matter expert for new Patient Access Associates, contributing to team development
• Provide cross-clinic support as needed to maintain seamless operational coverage
• Maintain professionalism, empathy, and emotional intelligence when assisting patients in high-volume settings, including those experiencing frustration or distress
• Perform additional administrative duties as assigned to support clinic operations