Data Center Technician
Location: Ashburn, Virginia
Work Arrangement: Onsite, Full-time
Schedule: 4x10 Night Shift (8:00 PM - 6:30 AM), Sunday-Wednesday
Facility: Equinix DC15/DC16 Data Center
About This Role
We are seeking a skilled and detail-oriented Data Center Technician to join our client's infrastructure team. In this role, you will be responsible for coordinating, monitoring, administering, and servicing critical technical environments. You'll perform hands-on implementation work, integration activities, and provide operational support that keeps our client's data center running smoothly 24/7.
As a Data Center Technician, you will manage and maintain network infrastructure while ensuring optimal security and performance. This position offers the opportunity to work independently while collaborating with cross-functional teams, troubleshoot complex technical issues, and make meaningful contributions to enterprise operations.
Key Responsibilities
- Perform network installation and maintenance including rack and stack, cabling, and parts replacement
- Execute server installation and maintenance tasks such as hardware installation, memory upgrades, CPU replacement, RAID battery maintenance, and NIC configuration
- Support data center staging, deployment, and logistics/asset management activities
- Participate in site builds and refreshes while maintaining current quality standards
- Troubleshoot and repair data center hardware; manage moves, additions, and changes with component replacement expertise
- Install enterprise-grade fiber and copper cabling according to industry standards with minimal supervision
- Perform fiber and copper cable testing and terminate Cat 6 cabling
- Create, update, and maintain rack elevations within DCIM applications (Nlyte)
- Maintain accurate inventory control and documentation of systems and components
- Troubleshoot incidents and problems; escalate issues appropriately to resolve outages and performance degradation
- Interface with other IT teams and vendors to ensure timely resolution of technical issues
- Provide status reports on active and resolved issues
- Maintain, configure, and perform preventative maintenance on network and data center equipment
- Operate out-of-band management and KVM systems (DSVIEW)
- Manage power distribution units (PDUs) and load management
- Work with team members to update and document procedures and maintain detailed site reference documentation
- Adhere to data center safety standards and lift equipment weighing up to 50 lbs. as needed
- Perform additional tasks and duties as assigned based on operational needs
Required Qualifications
- Intermediate data center and IT operations experience
- Knowledge of software and hardware tools used in day-to-day data center functions
- Understanding of LAN/WAN topologies, protocols, and standards
- Excellent communication and written grammar skills
- Demonstrated analytical and problem-solving abilities
- Ability to work in a 24/7 operational environment with flexibility for on-call rotation and after-hours support
- Ability to work independently and collaboratively as part of a team
- Capability to perform effectively under pressure with urgent problems, tight deadlines, and changing priorities
- Familiarity with network cabling types, distance limitations, testing methods, connectors, and proper handling
- Knowledge of electrical and optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
- Familiarity with server hardware and components
- Understanding of electrical standards, connector types, power budget calculations, and AC/DC power systems
- Knowledge of data center design principles related to heat dissipation and airflow
- Strong attention to detail with meticulous organization of cabling systems
- Detail-oriented and highly organized work approach
Desired Qualifications
- 5+ years of progressive data center experience
- Bachelor's degree in Information Technology or equivalent combination of training, education, and experience
- Experience and technical training in WAN/LAN communications including installation, basic configuration, and maintenance of Cisco routers and switches
- Experience presenting technical solutions and recommendations
- Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
- Understanding of technical inter-relationships between software/hardware and desktop/LAN/host systems
- Advanced skills in diagnosing and troubleshooting complex technical issues
- Advanced research, analytical, and problem-solving capabilities
- Knowledge of our client's operations and business environment
CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.
CC Pace is committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.
CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.
