Systems Operations Manager

Role Summary

Howard University Hospital is seeking a Systems Operations Manager to lead enterprise infrastructure operations supporting mission-critical clinical and administrative systems.

This role oversees the systems engineering team responsible for data center operations, virtualization platforms, storage systems, and hybrid cloud environments. The Manager ensures reliable, secure, and high-performance infrastructure that supports patient care, research, and hospital operations.

The Systems Operations Manager partners closely with Information Security, clinical technology teams, and senior IT leadership to maintain operational stability while advancing modernization and cloud adoption initiatives.

What You’ll Do

• Lead enterprise infrastructure operations including servers, operating systems, virtualization platforms, storage systems, and hybrid cloud environments.
• Supervise Systems Engineers and infrastructure staff, including hiring, coaching, performance management, and workload distribution.
• Ensure high availability and performance of mission-critical clinical and administrative systems.
• Develop infrastructure modernization roadmaps and cloud adoption strategies.
• Manage hybrid cloud environments including Azure, AWS, and VMware platforms.
• Establish operational standards for monitoring, patch management, automation, and configuration control.
• Oversee identity and access management systems including Active Directory, Azure AD, SSO, and MFA.
• Lead disaster recovery, backup, and business continuity planning for critical hospital systems.
• Partner with Information Security to implement cybersecurity controls and regulatory compliance frameworks.
• Coordinate incident response for infrastructure outages impacting clinical systems and hospital operations.
• Manage infrastructure lifecycle planning, capacity management, and budget forecasting.
• Maintain system documentation, operational runbooks, and governance standards.
• Manage infrastructure vendors and service contracts.
• Report infrastructure performance metrics and strategic initiatives to senior IT leadership.

Required Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field required.
• Master’s degree in Information Systems, Healthcare Informatics, Business Administration, or related field preferred.

Experience

• Minimum of 10 years of progressive experience in systems administration, infrastructure engineering, or enterprise operations.
• Minimum of 3–5 years in a leadership or supervisory role.
• Experience in healthcare or hospital IT environments strongly preferred.
• Demonstrated experience managing hybrid cloud infrastructure and enterprise-scale systems.

Technical Skills

• Advanced expertise in Windows and Linux enterprise environments.
• Deep knowledge of virtualization technologies such as VMware and Hyper-V.
• Strong knowledge of enterprise storage platforms including SAN and NAS.
• Experience with cloud platforms including Azure and AWS.
• Strong understanding of automation, scripting, and configuration management tools.
• Experience with monitoring platforms, identity management, and ITSM frameworks.
• Knowledge of healthcare regulatory standards including HIPAA and HITECH.

Preferred Certifications

• Microsoft Certified: Azure Administrator or Solutions Architect
• VMware Certified Professional (VCP)
• ITIL Certification
• Healthcare IT certifications such as HCISPP or CHIT

About Howard University Hospital

Howard University Hospital is one of the nation’s leading academic medical centers, dedicated to delivering high-quality patient care, advancing medical research, and training the next generation of healthcare professionals.

As part of an integrated academic health system, Howard University Hospital supports a diverse patient population and provides specialized clinical services across a wide range of disciplines. Our teams collaborate to ensure safe, innovative, and compassionate care for the communities we serve.

What We Offer

• Competitive compensation
• Comprehensive health and retirement benefits
• Professional development and certification support
• Opportunity to work in a mission-driven academic healthcare environment
• Collaborative leadership culture focused on innovation and patient care

Position Details

Department: Systems Operations
Reports To: Director, Systems Operations
Location: Howard University Hospital – Washington, DC
Status: Full-Time | Exempt

Pay + Schedule

Full-Time
Exempt
Monday – Friday
Washington, DC

Salary Range: To be determined by Compensation

Compliance Statements

Culture of Care

Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.

Equal Opportunity Employer

Howard University Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Reasonable Accommodation

Howard University Hospital is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require an accommodation during the application or interview process, please contact the Human Resources Department at HUHLA@huhosp.org.

Pay Transparency

Salary ranges listed in job postings reflect the expected compensation range for the position and are provided in accordance with applicable pay transparency laws. Final compensation is determined based on experience, education, internal equity, and other relevant factors.

Disclaimer

The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.