Starting Salary: $56,000

Position Summary: This position will conduct contract compliance and quality assurance activities for FPOCF

sub-contractors and also provide contract management support to the other FPOCF programs to ensure an integrated model of sub-contractor oversight.

Technical/Functional Expectations:

1.       Quality Management – Essential Function: Participate in monitoring activities, including file reviews, data roll-up, and analysis of trend data in order to ensure quality and improve processes.

2.       Quality Issue Resolution- Essential Function: Identify problems; examine solution options; implement action plans; provide resources in order to resolve quality issues.

3.       Report Preparation – Essential Function: Collect, analyze, and summarize data in order to prepare reports and make recommendations.

4.       Documentation- Essential Function: Assist with contract management functions to include tracking, filing, and inputting contract documentation in order to adequately reflect activity performed and conditions which conform to Agency procedures and requirements.

5.       Customer Relationships -Essential Function: Make periodic visits, explore specific needs, and resolve problems in order to build and maintain sub-contractor relationships.       

6.       Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1.       Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.

2.       Analyzing: Able to break down problems and information in order to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis.

3.       Facilitation: Able to use judgment and provide a processes to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.

4.       Attention to Detail: Able to be thorough and complete when working with assembling, processing, or providing detailed information; track details even when under pressure.

5.       Customer Service: Able to anticipate and respond to customer's needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.

6.       Integrity: Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values.

7.       Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

8.       Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

Business Experience:

1.       Effective verbal & written communication skills: This business experience is required in order to effectively train a wide-variety of subject matter and for writing and presenting effective summaries, and reports.

2.       Strong interpersonal and organizational skills: This is required in order to effectively partner with various stakeholders and agency staff at all levels.

3.       Analysis: This position must review various data elements and identify trends, root causes, opportunities for training, and areas of strength to assess overall agency performance.

4.       Strong skills in MS Office: This is required in order to develop training presentations, and to develop, track, update and generate reports using Word, Excel or other applications.

5.       Valid Drivers License- Required: This is required in order to travel throughout the County for monitoring and site visits.

Educational and Experience Requirements:

1.       BA/BS - Bachelors Degree or equivalent required.

2.       2 to 5 years social services contract management experience required.

3.       I+ years prior stand up training/Facilitation experience preferred.

Physical Requirements:

1.          Carrying

2.          Reaching

3.          Sitting

4.          Standing

5.          Reading

6.          Speaking

7.          Listening

8.          Typing

9.          Writing

Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.