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Business Operations Manager

Job Title
Business Operations Manager
Job ID
27775787
Location
Columbus, OH
Other Location
Description

Who is Congruex:  

Congruex was formed in 2016 to take advantage of historic demand for digital connectivity.  

Our founders are deeply rooted in the industry and have collectively built some of the country’s largest communications infrastructure.  

We design and build digital infrastructure across the nation by providing engineering, construction, and specialty solutions with integrated delivery or as an a la carte service. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions. 

Our vision is to be the best provider of digital infrastructure solutions in the U.S. and our core values of GRIT connect everything we do. Will you join us? 

Why Work at Congruex: 

No matter what role you play, you are an important part of our team. We offer comprehensive and competitive benefits including, but not limited to: 

  • Medical, Dental & Vision benefits on day 1 

  • 401(k) program with company match and immediate vesting on day 1 

  • Flexible PTO for all exempt roles & competitive PTO accrual for all non-exempt roles 

  • 10 company paid holidays 

  • Company Paid Maternity & Parental Leave Options 

  • Company Paid Basic Life Insurance (employee paid voluntary options) 

  • Free wellness benefits like counseling, financial planning, caregiver support, and more!  

  • Marketplace discounts and 24/7 access to online learning & development 

Job Summary: 

The Business Operations Manager works with the executive team to implement business strategies and objectives. Strategically manages company resources, driving process standardization and improvement to ultimately increase the efficiency of the business and maximize operating capabilities. 

 

Job Responsibilities (Including, but not limited to): 

  • Help define use cases and requirements for products and solutions 

  • Define Produce/Service portfolio 

  • Including the service hierarchy 

  • Sub service definitions 

  • bundled service offerings 

  • Analyzing the profitability of each service 

  • Inventorying and identifying gaps in marketing material for external use 

  • Refining and leading the commercial approval process 

  • Compiling costs of each service 

  • Develop and refine a market-based pricing book 

  • Creating a full P&L per deal 

  • Creating an executive approval document summarizing key points for approval 

  • Help establish master schedules, resolve scheduling conflicts to help achieve product delivery plans 

  • Support all P&L related line items for company product 

  • Continually evaluate and improve product offerings and processes to support products based on sales needs and customer requests and feedback, taking product enhancements through the various development phases 

  • Monitor competition and provide competitive analyses to internal stakeholders 

  • In conjunction with the Marketing team, develop marketing plans supporting the company vision and defining the outlook for the product portfolio 

  • Contribute to new product ideas/strategy and business forecasts 

  • Create and deliver product and solution presentations to customer and internal teams 

  • Performs other duties as assigned 

 

Required Skills & Qualifications: 

  • Bachelor’s degree in Economics, Finance, Business Administration, Marketing, or related field 

  • 5-7 years in Telecom industry 

  • 2+ years proven experience in an operations management position 

  • Experience with forecasting models and business projections 

  • Ability to interpret production and financial data  

  • Excellent verbal and written communication skills; presentation skills  

  • Strong problem solving and conflict management skills 

  • Experience with databases and project management software 

  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) 

 

Desired Skills & Qualifications: 

  • Experience leading and building teams 

  • Ability to create complex forecasting models and budgets 

  • Previous experience in a business operations or strategy role 

 

Physical Demands & Work Environment: 

Physical Demands: 

  • Extended periods sitting at a desk and working on a computer 

  • Must be able to occasionally lift up to 15 pounds (e.g., office supplies, packages) 

  • Regular use of hands and fingers to operate computers, printers, and other office equipment 

  • Visual acuity required for reading documents and computer screens 

Work Environment: 

  • Standard office setting with controlled climate 

  • Noise level is generally low to moderate (e.g., printers, phone calls, conversations) 

  • May require occasional travel for meetings, training, or other business-related activities 

 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.  

 

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. 

 

 

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