Position Summary

The Benefits Specialist is responsible for administering and supporting employee benefits programs while serving as a primary point of contact for employee inquiries. This role plays a critical, on-site presence within the hospital to ensure employees receive timely, accurate, and personalized assistance with benefits-related questions, enrollment, and issue resolution.

Key Responsibilities

• Serve as the primary on-site resource for employees regarding all benefits-related inquiries, including health, dental, vision, retirement, leave programs, and wellness initiatives
• Provide exceptional customer service by responding promptly to employee questions and resolving issues with empathy, professionalism, and accuracy
• Administer day-to-day benefits operations, including enrollments, changes, terminations, and life event updates
• Conduct new hire benefits orientations and support open enrollment processes
• Liaise with benefits vendors, insurance carriers, and third-party administrators to resolve complex issues
• Maintain accurate employee benefits records and ensure data integrity within HRIS systems
• Ensure compliance with applicable federal, state, and local regulations (e.g., HIPAA, ACA, COBRA, FMLA)
• Assist in developing and updating employee communications, benefits guides, and educational materials
• Identify trends in employee questions or issues and recommend process improvements

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred (or equivalent experience)
• 3–5 years of experience in benefits administration, preferably in a healthcare or hospital environment
• Strong knowledge of employee benefits programs and applicable laws and regulations
• Excellent interpersonal and customer service skills, with the ability to handle sensitive and confidential information
• Strong problem-solving and organizational skills with attention to detail
• Experience with HRIS systems (Lawson) preferred
• Ability to work on-site and interact directly with employees across all levels of the organization

Work Environment

• Fully on-site role
• Frequent interaction with clinical and non-clinical staff in a fast-paced environment
• May require occasional extended hours during open enrollment or peak periods

Preferred Skills & Attributes

• Healthcare industry experience
• Certified Employee Benefit Specialist (CEBS) or similar certification (a plus)
• Ability to explain complex benefits information in a clear and approachable manner
• High level of discretion and professionalism

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