Deliver an Experience Customers Trust

At Cook Tire, we're redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit.

We're seeking a high-energy Automotive Customer Experience Specialist (Service Advisor) who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you.

What You'll Do

Customer Experience & Relationship Building

Greet customers promptly and professionally
Understand customer concerns and vehicle service needs
Build trust through honest, transparent communication
Deliver an exceptional customer experience from arrival through vehicle pickup
Follow up with customers to ensure satisfaction and long-term loyalty

Service Consultation & Sales

Review vehicle inspection findings and explain recommendations in customer-friendly language
Present maintenance, repair, and preventative service recommendations
Prepare estimates and secure authorization for repairs
Educate customers on vehicle safety, reliability, and maintenance needs
Help customers make informed decisions regarding vehicle service options

Workflow Coordination

Collaborate closely with technicians to understand vehicle conditions and repair needs
Monitor repair progress and proactively communicate updates
Coordinate scheduling and workflow to maximize efficiency and customer satisfaction
Ensure work orders are complete, accurate, and properly documented

Operational Excellence

Maintain accurate customer and vehicle records
Support achievement of customer satisfaction, sales, and productivity goals
Adhere to company policies, procedures, and service standards
Contribute to a positive and team-oriented work environment

What We're Looking For

Required Skills

Excellent customer service and relationship-building abilities

Strong communication and presentation skills

Ability to explain technical information in clear, understandable terms

Proven ability to multitask in a fast-paced environment

Strong organizational and time management skills

Professional appearance and demeanor

Basic computer proficiency and ability to learn service management software

Valid driver's license with acceptable driving record

Preferred Qualifications

Automotive Service Advisor experience
Automotive retail service experience
Knowledge of vehicle maintenance and repair services
Experience writing repair orders and service recommendations
ASE Service Consultant Certification
Tire and automotive service experience
Bi-lingual skills

What Success Looks Like

Our top-performing Customer Experience Specialists:

Create lifelong customer relationships
Consistently achieve high customer satisfaction scores
Effectively communicate maintenance and repair recommendations
Work seamlessly with technicians and store leadership
Deliver an experience built on trust, transparency, and professionalism
Contribute to team sales growth and operational excellence

Why Join Cook Tire?

Competitive Benefits

Competitive hourly pay plus incentive opportunities
Weekly payroll
Medical, dental, and vision coverage
401(k) and Roth retirement plans
Paid time off and paid holidays
Employee Assistance Program
Ongoing training and professional development

Career Growth

At Cook Tire, we promote from within whenever possible. Successful Customer Experience Specialists can advance into:

Assistant Operating Partner
Store Operating Partner

Join a Team That Puts People First

If you're passionate about helping customers, enjoy working in a fast-paced automotive environment, and want to build a long-term career with growth opportunities, we encourage you to apply today.

Cook Tire is an Equal Opportunity Employer and values diversity at all levels of the organization.