Asset Oversight & Strategic Direction: Direct day-to-day operations and long-term strategy for all IRU assets; make independent decisions regarding asset deployment, utilization, and optimization; conduct comprehensive site assessments and audits; determine priorities for maintenance, upgrades, and capital improvements  

Customer & Tenant Management: Serve as executive-level liaison and decision-maker for all customers, carriers, and co-location tenants; authorize operational decisions and issue directives to resolve critical issues; negotiate terms and conditions for service adjustments; hold ultimate accountability for SLA compliance and customer satisfaction  

Maintenance & Operations Authority: Direct all maintenance activities and authorize corrective actions; establish maintenance priorities and standards; evaluate and select third-party vendors; approve scope of work and authorize expenditures; ensure minimal service disruptions through proactive management and contingency planning  

Asset Location & 811 Management: Own all 811 Call Before You Dig ticket intake and management; make real-time decisions on ticket accuracy and asset location verification; direct locating crews and authorize marking protocols; establish procedures to prevent damage and ensure regulatory compliance; determine priorities when multiple conflicting requests arise  

Underground Crossing Oversight & Project Authority: Exercise direct oversight and decision-making authority over all underground fiber crossings and bore operations; approve engineering designs and installation methodologies; authorize contractors and manage quality assurance; make on-site decisions regarding project modifications or schedule adjustments  

Jurisdiction & Regulatory Leadership: Direct all interactions and negotiations with municipal, county, and state authorities; take ownership of right-of-way access, easement acquisition, and permit management; determine compliance strategies and authorize necessary corrective actions; maintain responsibility for all regulatory authorizations and documentation  

Revenue Growth & Asset Optimization: Drive revenue optimization initiatives; independently identify and prioritize upsell and cross-sell opportunities; determine pricing strategies and service configurations; make decisions on asset deployment to maximize revenue per asset; collaborate with commercial teams to shape revenue strategies  

Documentation, Compliance & Risk Management: Establish and enforce documentation standards; determine compliance requirements and authorize procedures to mitigate risk; make decisions regarding asset records management; hold accountability for regulatory adherence and internal control standards  

Reporting, Analysis & Strategic Planning: Develop and present comprehensive performance reports; conduct independent analysis of asset performance and market trends; make recommendations regarding network expansion, capacity planning, and infrastructure improvements; provide strategic input on long-term asset portfolio decisions  

Safety, Environment & Policy: Establish safety and compliance standards for all asset sites; authorize safety protocols and corrective actions; ensure adherence to environmental regulations and company policies; make decisions regarding site access restrictions or operational modifications based on safety assessments 

5+ years of experience in telecommunications asset management, network operations, or infrastructure management 

Strong understanding of dark fiber, IRU structures, and telecommunications service delivery models 

Proficiency with asset management, Network Operations and CMMS (Computerized Maintenance Management System) software 

Excellent communication and interpersonal skills for managing customer and vendor relationships 

Ability to read technical documentation, diagrams, and equipment specifications 

Strong organizational skills 

Ability to present a professional demeanor with well-developed interpersonal skills including the ability to work well with diverse personalities; works well in a team environment 

Detail-oriented with strong analytical and problem-solving abilities  

Proactive and solution-focused approach to challenges  

Ability to build and maintain strong professional relationships  

Flexibility and willingness to adapt to changing business needs  

Physical capability to access and inspect network infrastructure sites (may include climbing, confined spaces, outdoor work in various weather conditions)  

Proficiency with standard business software (Excel, Word, project management tools) 

Ability to read, analyze and interpret RFPs, trade journals, contracts, financial reports, job documents and prints, operating manuals, safety rules & regulations, training manuals, etc. 

Ability to respond to inquiries or complaints from customers, employees, regulatory agencies, or members of the business community 

Ability to effectively present information to top management, employees, customers, and public groups 

Ability to work independently and manage multiple priorities  

Strong organizational and documentation skills 

High school diploma or equivalent 

Must be able and willing to work indoors and outdoors, subject to inclement weather conditions 

Must be able to maintain visual and audible contact with other crewman and all moving or stationary persons/vehicles/objects to ensure safe coordination of movement 

Must be able to work around heavy equipment and machinery 

Must be able to lift and carry up to 50 pounds 

Routinely requires extended periods of bending, squatting, climbing, kneeling, pushing, pulling, lifting, lifting in awkward positions, standing, and twisting 

Must be able to stand, walk, sit or be in other physically demanding positions for long periods of time 

Must be able to work while wearing safety boots, safety glasses, hardhat, and any applicable safety gear 

CPR/First Aid 

OSHA 30 

Valid driver’s license with clean driving record