Director of Operations - Multifamily - Phoenix, AZ

Supervise 4-5 Regional Managers with a Class AA and A Portfolio of 5000+ units. 
Position is based in Phoenix, AZ. 

Multifamily Director of Operations is the senior executive leader responsible for portfolio-wide operational performance, financial execution, and field leadership. This role oversees occupancy, revenue growth, expense control, resident experience, and NOI delivery relative to approved budgets. 

Portfolio Performance & Financial Results 

· Supervise portfolio-wide operational and financial performance.
· Drive occupancy, rent growth, renewal capture, delinquency control, and revenue optimization.
· Deliver NOI performance in alignment with approved budgets.
· Translate operational execution into measurable NOI growth.
· Lead portfolio performance reviews with Regional leadership.
· Identify underperformance early and implement structured corrective action plans.
· Develop all site-level revenue assumptions including market rent growth and occupancy projections.
· Forecast controllable operating expenses using field-level insights and historical data.
· Provide scenario modeling for varying market and occupancy conditions.

Operational Execution & Field Leadership

· Provide direct leadership and accountability oversight to Regional Managers.
· Ensure consistent execution of leasing, maintenance, and service standards.
· Conduct structured property performance reviews and site visits.
· Oversee turn performance, work order completion.
· Drive consistency in policy enforcement and compliance.

Qualifications & Experience

· Bachelor’s degree in Business, Real Estate, Finance, or related field required; MBA or CPM preferred.
· 10+ years of progressive property management experience, with at least 5+ years in senior multi-site leadership.
· Demonstrated success driving portfolio-level financial performance across multiple assets or markets.
· Proven experience developing and executing annual operating budgets in excess of multi-million-dollar portfolios.
· Strong P&L experience with clear accountability for NOI growth and expense control.
· Deep understanding of revenue management, lease-up strategy, and renewal optimization.
· Proven track record executing successful portfolio acquisitions.