Careers

*This is a work from your home office opportunity nearly anywhere in United States or Canada.*

If you enjoy solving technical puzzles and the joy of putting a smile into your customer's day, this job is for you.  Altivon seeks highly motivated individual to contribute to our Customer Care team's success!

Major Responsibilities:

• Analyze customer reported issues for root cause;
• Tier 1, 2 and 3 problem troubleshooting and resolution with ININ CIC products;
• Escalation point and mentor for the customer care team;
• Implement release level upgrades/new software version consistent with Altivon technical policies;
• Technical issue escalations with ININ, and customers;
• Proactively identify methods and processes to prevent technical issues or service outages;
• Lead the investigation, diagnosis and resolution of complex client and or service issues;
• Manage proactive communication of trouble ticket throughout its lifecycle;

Education/Experience:

• Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• 5+ years of Customer Interaction Center experience;
• Knowledge of Microsoft SQL Server;
• Experience in writing and executing Microsoft SQL queries;
• Knowledge of file import / exports formats;
• Experience with Microsoft Active Directory;
• Knowledge of TCP/IP-based networking including routers, switches, network topologies, etc.; and
• Proficient providing remote support for premise based software.