Duties:

• Data entry into web based sites
• Uses analytical skills to compare and find matches and mis-matches between data and fix errors if possible
• Escalates any concerns about mis-matching or incomplete data when a solution cannot be found
• Will be responsible for sending out forms and documentation and digital filing
• May be required to use customer service skills to provide accurate answers and solutions to the customer
• May be required to display product knowledge by resolving customer questions

Skills:

• Experience with web navigation required
• Intermediate level or higher experience with Microsoft Excel
• Intermediate level or higher computer skills
• Attention to detail and accuracy experience with Outlook or other email system required
• Intermediate to Advanced grammar and writing skills

Education:

• High School Diploma
• Some College Preferred
• 6 months to 1 year of clerical experience or customer service experience preferred
• 6 months to 1 year of IT focused experience preferred