Customer Concierge Specialist
- Job Title
- Customer Concierge Specialist
- Job ID
- 27774935
- Location
- Ponte Vedra, FL, FL, 32082
- Other Location
- Description
-
Ponte Vedra Beach, FL · On-Site
The role
A homeowner's AC goes down at 4pm on a Friday. Their first call is to us. How that call goes determines everything — and that's your moment.
Lickety Split's promise is simple: show up fast, do it right, and treat the customer like royalty. The Customer Concierge Specialist is the person who makes that promise real. You're not just answering phones — you're the first moment of relief in what is often a stressful day. You own the customer's experience from first contact through resolution, and you don't let go until it's right.
What sets this role apart:
Own It
You see every issue through to resolution
Solve It
Real problems, real decisions
Feel It
You'll know when you've genuinely helped
What you'll do
- Be the first voice a homeowner hears — warm, confident, and in control of the situation
- Gather information quickly, assess urgency, and coordinate the right response
- Manage scheduling, dispatch communication, and customer updates throughout the service visit
- Handle complaints, service recovery situations, and follow-ups with ownership — not deflection
- Identify when a situation needs escalation and move on it fast
- Leave every customer feeling like they were the only call that mattered today
You bring
- 2+ years in customer service, hospitality, or a high-touch service environment
- Calm under pressure — you don't rattle when a customer does
- Strong listener who can read between the lines of what a customer is really saying
- Problem-solver first, process-follower second
- Home services experience is a plus, not a requirement
What you get
- Competitive base pay + performance bonus
- Full benefits: medical, dental, vision
- Paid training and ongoing development
- A team that takes the customer experience seriously
- Real growth path in a company on the rise
We're looking for people who take pride in the moment a frustrated customer becomes a loyal one.
Lickety Split is an equal opportunity employer.
