Patient Financial Counselor– PRN
About This Opportunity
All Points North (APN) is seeking a Patient Financial Counselor to provide coverage as needed. This position is stationed onsite at our flagship Lodge campus in Edwards, Colorado. You'll be the financial point of contact for patients from pre-admission through their stay — preparing financial agreements, obtaining signatures, explaining insurance and payment options, processing payments, and coordinating with our admissions, case management, and clinical teams in a world-class behavioral health setting.
What You'll Do
• Prepare financial admissions documents, obtain signatures and payment information, and process payments
• Explain insurance benefits, private-pay options, payment plans, and the step-down process to patients and families
• Prepare estimates, calculate payments, and work out acceptable arrangements on balances
• Handle hardship inquiries and escalated billing questions with professionalism and compassion, routing requests for appropriate authorization
• Coordinate extension documentation with case management ahead of authorization changes
• Keep patient accounts and documentation current in the EMR; produce weekly status reports
• Collaborate daily with admissions, case management, clinical, and collections teams
What You'll Bring
Required Qualifications
• Strong customer service experience — firm, kind, and composed in difficult conversations
• Comfort discussing balances and collecting payments directly with patients and families
• Absolute respect for patient privacy and confidentiality — this role operates under strict federal confidentiality rules (42 CFR Part 2), and discretion is non-negotiable
• High school diploma or equivalent required
• Ability to start promptly and work onsite in Edwards, CO for the full term
• Strong computer skills with Microsoft Office Suite and web-based products
Preferred Qualifications
- Experience working in healthcare, behavioral health, or patient financial services
- Knowledge of client admission and departure procedures
- Bilingual English/Spanish skills
What Helps You Succeed
- Dependability: Arrive on time, communicate appropriately, and follow through on assigned responsibilities with consistency.
- Attention to Detail: Take pride in thorough, accurate work and maintain high standards
- Teamwork: Support coworkers, contribute to a respectful and collaborative work environment, and communicate effectively with all team members.
- Compassion: Treat clients, guests, and team members with patience, dignity, and care.
- Professionalism: Maintain appropriate boundaries, respect confidentiality, and communicate respectfully in all interactions.
- Adaptability: Remain flexible and respond calmly when priorities or schedules change.
- Problem-Solving: Address challenges proactively and communicate solutions to the appropriate team members.
Physical and Work Requirements
The physical requirements described below are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, walk, bend, squat, kneel, and reach for extended periods throughout a shift
- Ability to lift up to 30 lbs
- Reliable transportation to and from the Edwards, Colorado location
What We Offer
- Employee assistance and wellness benefits to support your well-being
- A supportive, team-oriented work environment
- 401k Plan
- Paid Sick Leave
- Employee discount at our spa
About All Points North
At All Points North, we believe in the power of the individual. We seek team members who share our values and passion for bringing high-quality care, hope, opportunity, and restoration to the lives of those we are privileged to serve. Our team is dedicated to creating welcoming, supportive environments where clients can heal and grow.
All Points North is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.
