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Manager, Donor Relations

Job Title
Manager, Donor Relations
Job ID
27760019
Work Hybrid
Yes
Location
Orlando, FL, 32804  Hybrid
Other Location
Description
POSITION SUMMARY
Oversee Impact Groups, fundraising, and volunteer efforts to increase and/or exceed revenue goals. Develop strategies to steward all individual donor relationships, track donor activities, and improve retention.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION
An individual must be able to perform each essential duty listed below at a satisfactory level:
  •        Manage the planning, implementation, and engagement of Impact Groups in partnership with key stakeholders, inclusive of fundraising opportunities.
  •        Develop and manage annual recruitment and retention strategies for Impact Group volunteers, ensuring alignment with organizational goals and strategic priorities.
  •        Administer Impact Group committees, including meeting coordination, agenda preparation, minute-taking, and follow-up on action items.
  •        Lead all individual donor stewardship and benefit fulfillment to ensure a consistent, high-quality donor experience that strengthens engagement and supports retention.
  •        Create and manage the annual calendar of stewardship activities and events to ensure timely, consistent, and meaningful donor engagement throughout the year.
  •        Manage and implement a timely recognition and acknowledgment process of all donor gifts to strengthen relationships and enhance long-term loyalty.
  •        Solicit donations through direct outreach and presentations, aligning donor interests with organizational needs.
  •        Partner with the Director and other leadership to set measurable goals for relationship management and revenue forecasting aligned with HFUW needs and social responsibility.
  •        Manage and grow a portfolio of individual and corporate accounts focused on Impact Groups.
  •        Collaborate to identify new and existing donors across Impact Groups, workplace campaigns, individual giving, volunteers, and fee for service opportunities.
  •        Participate in key civic, professional, and community groups, aligning with their philanthropic goals.
  •        Implement and maintain policies and procedures for the position’s scope to ensure overall HFUW operational excellence.
  •        Manage contracts and invoices under the position’s scope.
  •        Communicate HFUW's mission and vision to diverse audiences through presentations and one-on-one conversations.
  •        Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.
  •        Collaborate with other departments to ensure consistent brand representation.
  •        Collect and evaluate volunteer feedback to highlight achievements or opportunities for growth.
  •        Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.
  •        Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
  •        Provide back-up support to Development and External Relations team.
  •    Contribute to overall organizational success by performing other duties and responsibilities as assigned.
JOB REQUIREMENTS
Job requirements include:
  •     Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.
  •        Valid Driver License required.
  •        Three to five years of experience in nonprofit, event planning, volunteer management, fundraising, or sales experience required.
  •        Public speaking skills and networking with the ability to confidently address large groups and corporate leadership required.
  •        Strong networking skills to build and foster key relationships.
  •        Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.
  •        CRM database experience preferred.
  •        Customer service skills and experience required.
  •        Ability to edit, complete, and assemble reports.
  •        Attention to detail and accuracy.
  •        Excellent analytical skills.
  •        Ability to multi-task and work in a fast-paced environment.
  •        Ability to work independently with minimal supervision required.
  •        Strong communication skills, both written and orally, required.
  •        Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.
  •        Strong proofreading skills required.
  •        Ability to utilize critical thinking and problem-solving skills.
  •        Ability to utilize organizational skills effectively.
  •        Must have access to a private, secure, and stable high-speed internet connection.
  •     Must have access to a quiet, confidential workspace.

COMPETENCY REQUIREMENTS
Communications - Ability to communicate effectively.
Business Ethics - Ability to work with integrity and ethics.
Judgment - Ability to use sound judgement.
Initiative - Ability to take initiative.
Teamwork - Ability to work in a team environment.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS
Physical demands include: 

  •        Constantly moving about to accomplish tasks or moving from one worksite to another.
  •        Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
  •        Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.
  •        Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
  •        Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
  •        Constantly viewing information on a computer screen.
  •        Constantly traveling to the office or offsite location.
  •        Frequently bending, stooping, or kneeling.
  •        Frequently lifting and moving items weighing up to approximately 30 pounds.
  •        Frequently remaining in a stationary position, often sitting, or standing for prolonged periods.
  •        Frequently operating motor vehicles.

 

WORKING CONDITIONS

Working conditions include:

  •        Hybrid inside working environment.
  •        Frequent working in an outdoor environment with high or low temperatures.
  •        Frequent early mornings, evenings, and weekend hours.
  •        High level of long periods of concentration.
  •        Frequent interactions with internal and external customers.
  •        Reliable transportation required.
  •     Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.

 

Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!

 
Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.
 
Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.
 
401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.
 
Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.  Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.
Pay Range
$58,656.00   None to $0.00   None

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