Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary
Provides internal administrative assistance to the Account Manager. Provides daily access for Agents, Group Administrators and Sales and Services staff by phone, email and in person. Provides administrative support necessary to meet sales and service objectives. This is a FT Hybrid role based in Portland, Oregon.

Pay Range
$18.03 - $20.18 ​​​hourly (depending on experience)
*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27756201&refresh=true

Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

• At least 6 months office experience preferably in health insurance and/or employee benefits/administration field and/or sales and account management practice.
• Computer proficiency with Microsoft Office applications (Word, Excel, Power Point).
• Knowledge of health insurance business as it relates to contracts, state, and federal law.
• Understanding of systems regarding enrollment and eligibility, processing of claims, billing, customer service, and related information.
• Ability to learn underwriting policies and procedures for assistance with small and large groups.
• Ability to work well under pressure with frequent interruptions and shifting priorities.
• Strong analytical, problem solving and decision-making skills.
• Ability to come in to work on time and daily; Overtime is evaluated and set during peak times.
• Strong verbal, written and interpersonal communication skills.
• Presents a positive and professional image in the community; Maintains confidentiality and projects a professional business image.
• Maintains a valid driver’s license.
• Ability to handle a pushcart/hand truck and ability to lift boxes up to 40 lbs.
• Ability to be a self-motivator and work independently with little or no supervision.

Primary Functions:

• Provides administrative support to the Sales and Services team, including preparing materials, internal and external correspondence (e.g., renewal paperwork, cancellations, delinquency notices), Welcome/Enrollment packets, and marketing materials.
• Manages and audits group renewal letters, ensuring timely mailing per contractual requirements; completes and submits appropriate Group Applications to the Business Implementation Unit within three business days to meet or exceed external timelines.
• Supports Account Managers by pulling Business Objects reports, evaluating marketing collateral, and serving as liaison when Account Managers are unavailable.
• Maintains high standards in administrative turnaround times, accuracy, and workload management; ensures effective use of systems including Facets, WiredEnroll, Agent Database, and Business Objects.
• Coordinates and tracks incoming leads through the Sales Line, routes to appropriate teams, and logs and responds to a high volume of internal and external calls and emails with excellent customer service.
• Provides training and guidance to new hires and temporary staff; supports department initiatives such as Sales Tools enhancements, process improvements, and documentation updates.
• Maintains updated tracking tools for transparency and efficiency; demonstrates continual improvement in audit accuracy and error reduction.
• Acts as a collaborative team member, assisting with process enhancements and providing backup to Sales Assistants and internal departments.
• Performs other duties as assigned.

Working Conditions & Contact with Others

• Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Must be able to travel and to work with challenging clients. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.
• Internally within the Sales department, Membership Accounting, Business Implementation Unit, Benefit Configuration, Underwriting, Document Services, Accounting, Marketing, Contracts, Regulatory and other departments as needed. Externally with policyholders, agents, members, and vendors (i.e., pharmacy and provider networks, etc.)

Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.