About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

The Role

The Main Responsibilities

Supervisor – Remote Tech Assist

·       The Supervisor is responsible for managing the daily operations of a team of 15 or more frontline employees who support field technicians and internal partners, as well as complete offline order resolution fallout work to ensure reliable service delivery for fiber customers.

·       This role provides day‑to‑day leadership and oversight, ensuring workflows are appropriately assigned, workloads are balanced, and all operational needs are consistently met. The Supervisor may provide hands‑on support as needed while administering company policies and monitoring performance results, costs, and operational effectiveness within the workgroup.

·       The Supervisor plays a key role in developing team capabilities by delivering training, coaching, and ongoing performance management. Emphasis is placed on quality standards, customer interactions, expense control, and technical proficiency. This position also ensures established methods, techniques, and procedures are effectively reinforced and continuously improved.

·       A successful Supervisor fosters a high‑performing team environment by promoting accountability, attendance, and performance standards. They actively cultivate engagement, morale, and inclusion within a remote workforce, while recognizing achievements through rewards and recognition programs that motivate continuous improvement and excellence.

·       The Supervisor models and communicates the Forged Fiber 37 vision and culture, reinforcing organizational values and driving alignment across the team.

What We Look For in a Candidate

• Previous experience leading teams in a technical environment
• Demonstrated expertise in employee development, including training, coaching, mentoring, and performance management
• Proficiency with computer applications such as MS Teams, Outlook, Word, Excel, PowerPoint, PowerBI, and similar tools
• Preferred knowledge of systems including Salesforce, Optius, ODiN, NICE Cloud, LBViewer, CMS/EMS, Mosaic, Genesys, and UniQual
• Working knowledge of fiber installation and maintenance, residential and business services, local network processes, and Quantum Fiber products and services
• Strong consultative skills with the ability to build rapport, present solutions, develop cross-functional partnerships, and maintain a customer‑focused approach
• Experience in a fast‑paced, results‑driven environment with competing priorities and deadlines

• Additional Skills and Experience

  • Prior leadership experience
  • Bachelor’s degree in a related field or equivalent work experience (typically five years of relevant experience)
  • Exceptional interpersonal, written, and verbal communication skills
  • Proven leadership capability

  Work Environment

  • Ability to work independently with minimal supervision
  • Strong organizational and prioritization skills with the ability to perform under pressure
  • Proven ability to negotiate timelines and meet critical deadlines

  • Compensation

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

     Location Based Pay Ranges:

    $81,000-$136,000 Annually 

    Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. 

    What to Expect Next

    Background Screening

    If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

    Forged Fiber 37 Services, LLC  participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

    Equal Employment Opportunities

    It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.   We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

     

    © 2026 Forged Fiber 37 Services, LLC