Customer Service Supervisor- Company Confidential
Supervise and coordinate the activities of the customer service team. Works with team to answer customer service related questions or resolve complaints.
Duties and Responsibilities:
- Manage, train and evaluate customer service work performance.
- Follow company rules and procedures.
- Communicates with other departments and management to resolve problems and expedite work.
- Flexible with work hours and available to work weekends if needed.
- Plans and develops improvement procedures.
Required Skills/Knowledge:
- Excellent customer service skills
- Ability to plan and prioritize work
- Ability to multi- task
- Effective communication skills required
Educational/ Previous Experience:
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree preferred.
- Minimum of two (2) years customer Service experience in a leadership role.
