Position Description

The Store Manager provides passion and leadership, while upholding Wally’s standards She/he must have the ability to manage store personnel in all departments, ensure product quality, and is responsible for providing superior guest service. Store Managers typically work a minimum 50-hour work week, including most weekends and holidays.

Responsibilities and Duties

• Foster a workplace that results in the development of a high performing team following all Wally’s policies and procedures.
• Must be role model, leader, and mentor; must solve problems, make informed decisions, and manage the workforce and time wisely in order to achieve maximum results
• Recruit, develop, lead, and inspire store leadership and team members.
• Support departments and team members during high traffic times as needed.
• Ensure that each department is meeting the execution of daily tasks and operational goals.
• Manage the product offering, guaranteeing the food quality meets Wally’s standards. 
• Maintains food safety as top priority, completing all necessary forms, ensuring all food service team members are certified and following proper protocols. 
• Work directly with inventory manager to ensure cross merchandised food products are stocked and displayed properly
• Recruit, develop, and lead a highly effective team of food service team members.
• Understand and apply federal, state, and local laws in regards to foodservice and general employment matters
• Manage food service employees, protect quality, and provide superior guest service, such as resolving customer issues quickly in friendly and professional manner
• Supervise training of all team members and maintain store to appropriate staff levels.
• Oversee team member performance management and conduct evaluations. 
• Work with GM to manage store budget, control labor and overtime
• Utilize and ensure proper documentation of all Wally’s policies & procedures, following the Wally’s handbook.
• Communication with Insperity and Wally’s corporate leadership. 
• Perform other duties as required and/or assigned
• Ability to work in a fast paced, high pressure environment
• Employee must be able to perform essential functions of the job with or without reasonable accommodation