Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary
The Government Programs Coordinator provides internal support for large and major accounts assigned to the Government Programs Account Management team.  This role supports the team with assigned brokers and large group clients, delivering internal assistance and ensuring high-quality service. This is a FT Hybrid role based in Portland, Oregon.

Pay Range
 $44,618.84 - $55,778.72 annually (depending on experience)
*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27756202&refresh=true

Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. Bachelor’s degree or equivalent experience in health insurance, marketing, sales, underwriting, math, or related field.
2. Oregon Health Insurance license required within 90 days of hire to be incentive eligible.
3. Maintain a valid driver’s license and good driving record.
4. Previous experience and working knowledge of medical and dental insurance preferred.
5. Strong interpersonal and communication skills, with the ability to build relationships and work effectively with a wide range of individuals and groups.
6. Excellent organizational and problem-solving skills; able to manage shifting priorities, meet deadlines, and maintain attention to detail under pressure.
7. Self-directed and able to work independently with minimal supervision.
8. Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
9. Ability to use a push cart/hand truck and lift boxes up to 30 pounds in and out of a car trunk.
10. Present a positive and professional image in the communities we serve.

Primary Functions:

1. Respond to written and oral inquiries from the agents and accounts, researching and resolving service issues with the appropriate departments. 
2. Review performance guarantees on a monthly, quarterly, and annual basis, gathering departmental information, ensuring timely delivery to agents and groups.
3. Research complex service issues for agents and customers; collaborate with the Account Management team and functional experts (billing, customer service, claims, etc.) on corrective action steps to ensure end-to-end issue resolution.
4. Coordinate enrollment meetings, including preparation and ordering of required marketing materials.
5. Assist in the design and development of non-standard literature, enrollment materials, member guides, Q&As, and other special marketing materials. 
6. Prepare group applications.
7. Represent Moda at benefit and wellness fairs. 
8. Perform other duties as assigned.

Working Conditions & Contact with Others

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. Occasional travel.

• Internally with multiple departments and levels of staff. Externally with brokers, clients, groups, and other assigned accounts.

Together, we can be more. We can be better.
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Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. 

For more information regarding accommodations please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.