ICON Smile Studios - Orthodontics, Pediatric Dentistry & More

Orthodontic Office Manager

Job Title: Orthodontic Office Manager

Job ID: 27756294

Location: Yorktown, VA, 23692

Other Location

Description

About Icon Smile Studios

Icon Smile Studios is a fast-growing, multi-specialty dental organization committed to delivering outstanding patient care in orthodontics, pediatric dentistry, and periodontics. We take pride in our team culture, streamlined systems, and passion for helping patients smile with confidence. We are currently seeking an experienced and motivated Orthodontic Office Manager to lead one of our thriving orthodontic locations.

Position Summary

The Orthodontic Office Manager is responsible for the day-to-day operations of the orthodontic practice, overseeing patient care coordination, team management, provider support, and operational excellence. The ideal candidate is a confident leader, proactive problem-solver, and strong communicator who can maintain efficiency while delivering a 5-star patient experience.

Key Responsibilities

Oversee all front office and clinical workflows to ensure smooth daily operations
Lead, mentor, and manage a team of treatment coordinators, scheduling staff, and clinical assistants
Ensure provider schedules are optimized and patient care is timely and well-coordinated
Maintain a high standard of patient experience through warm, professional communication and service
Monitor KPIs, collections, case acceptance, and production goals
Handle escalated patient issues and support staff in resolving concerns with professionalism
Collaborate with the regional operations team on staffing, scheduling, training, and performance management
Ensure compliance with HIPAA, OSHA, and all company policies and procedures
Support implementation of company-wide initiatives, software systems, and training programs

What We’re Looking For

3+ years of experience in orthodontic or dental office management required
Strong leadership skills with a focus on team development and patient satisfaction
Excellent organizational, time-management, and communication abilities
Proficiency in dental/ortho software (e.g., Edge Cloud, OrthoFi, Dentrix, or similar)
Knowledge of orthodontic treatment flow, insurance processes, and financial coordination
Ability to work collaboratively with providers, patients, and corporate operations
Bilingual (English/Spanish) is a plus

What We Offer

Competitive salary + performance-based bonus
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Career growth within a supportive and fast-growing organization
A culture centered around collaboration, innovation, and patient care excellence

If you’re ready to lead with purpose and make a lasting impact in orthodontic care, we’d love to hear from you!