Careers

• Script and Utility Development: Create customized scripts and utilities based on client requirements (Python), contributing to the optimization of our products' utilization. 

• Product and Environment Support: Handle and resolve customer technical cases efficiently via various communication channels, including portal, phone, and email submissions. 

• Problem Resolution: Provide expert guidance to customers and internal service personnel in resolving intricate issues and challenges. 

• Escalation Management: Appropriately escalate issues to the Engineering, DevOps, Account Management, or Leadership teams while retaining accountability to ensure timely issue resolution. 

• Systems Testing/Monitoring: Conduct monitoring and testing of product application and/or environment components to maintain system operability including upgrades and revisions. 

• Confidentiality: Always uphold client confidentiality and data security protocols. 

• Documentation: Prepare comprehensive reference materials, including operational instructions, to aid users effectively. 

• Mentorship: Mentor and guide fellow team members to enhance their technical skills and problem-solving abilities. 

• Knowledge Management: Contribute to the creation, review, and update of knowledge articles, technical tips, and brief documents to enhance our knowledge. 

• Maintain proficiency in scripting languages such as Python (2.7.15, 3.11) to automate tasks and optimize processes. 

• Dashboard Management: continuous development and understanding in maintaining dashboards for monitoring and analytics, Splunk and ELK in particular. 

• Customer Service: maintain exceptional customer service skills, including effective communication and problem-solving. 

• Operating Systems: maintain knowledge of Windows and/or Linux systems. 

• Azure and Active Directory: Maintain proficiency in Azure services and Active Directory administration and related cloud infrastructure.  Including but not limited to Virtual Machine Scale Sets, WebApps, VMs, Storage, SQL Server and CosmosDB. 

• Time and Task Management: Always ensure to maintain outstanding time and task management skills to prioritize and handle multiple issues effectively. 

• Resolution Focus: Maintain focus and follow through to resolve complex technical issues. 

• Work Location: 

• Employee must travel a minimum of 2 days per week onsite at a customer's location. 

• Employee must travel as required by the Company.

Why Join Archive360?

• Work with innovative SaaS solutions that are transforming enterprise data management.
• Join a company that values creativity, collaboration, and professional growth.
• Be part of a passionate team committed to delivering real-world impact for our customers.