POSITION SUMMARY:

Rappahannock Goodwill Industries (RGI) is seeking a proactive and technically skilled Mission Services IT Network Intern to support the IT and networking needs across Mission Services and retail locations. This hands-on internship offers valuable field experience in network diagnostics, infrastructure assessment, and hardware support, contributing directly to RGI’s mission of workforce development and community service.

Key Responsibilities

·        Assess and document WiFi performance across 15+ Goodwill and community work locations.

·        Conduct on-site WiFi testing using standardized documentation and procedures.

·        Evaluate existing bandwidth services (Verizon, Comcast, etc.) at retail locations and recommend improvements.

·        Support installation and maintenance of IT hardware at the Fredericksburg Career Center.

·        Assess the on-site data center, recommend server cleanup and assist with the decommissioning of outdated equipment.

·        Travel regularly to satellite retail and service sites to troubleshoot connectivity and support network improvements.

Competencies

Ø  Adaptability: Responsive to feedback; able to adjust to shifting priorities and environments.

Ø  Business Ethics: Maintains integrity, trust, and ethical conduct at all times.

Ø  Change Management Communicates and supports organizational changes effectively.

Ø  Initiative: Takes ownership of tasks, asks for help when needed, and volunteers proactively.

Ø  Planning & Organization: Prioritizes tasks efficiently and keeps documentation organized.

Qualifications

Minimum:

·        Strong organizational and documentation skills.

·        Basic knowledge of networking concepts, WiFi diagnostics, and IT troubleshooting.

·        Effective verbal and written communication skills.

·        Proficiency in Microsoft Office Suite.

·        Ability to pass background and compliance checks.

·        Valid driver’s license and reliable transportation for travel between sites.

Preferred:

·        Current or completed Associate’s degree in Information Technology, Networking, or Cybersecurity.

·        Experience or coursework in network configuration, infrastructure support, or hardware deployment.

Physical & Work Requirements

·        Mobility: Able to remain stationary for long periods; capable of bending, reaching, and operating office tools.

·        Lifting: Must occasionally lift items up to 50 pounds.

·        Travel: Frequent local travel is required between RGI and partner sites.

·        Work Environment: Office-based with visits to retail, educational, and community sites; hybrid flexibility may be available.

·        Schedule: May require occasional evening or weekend work depending on project or location needs.

Why Join Us?

This internship is an excellent opportunity for students or recent graduates to gain real-world experience supporting community-focused IT systems. You will have the chance to contribute meaningfully to the mission of Rappahannock Goodwill while developing practical skills in a dynamic work environment.