Digital Engineer - Voice Testing - Hybrid

We are seeking an experienced Digital Engineer specializing in Voice Testing to join our client's team. 

Location Options:

Vienna, VA, Winchester, VA, San Diego, CA, Pensacola, FL

Role Overview:

As a Digital Engineer - Voice Testing, you will design, execute, and automate testing processes to ensure the quality, reliability, and performance of our voice channel technologies and applications. You will play a key role in optimizing our Natural Language Processing systems for conversational banking.

Key Responsibilities:

• Analyze call recordings, review reports, and evaluate data to identify areas in Natural Language Processing that require tuning
• Implement changes to the tuning engine after identifying grammar sets and understanding why recordings may not be transcribed correctly
• Work with AudioCodes and Microsoft TTS/STT systems to optimize voice recognition
• Research unrecognized speech patterns and false positives to make proper adjustments to the tuning engine
• Design and execute both manual and automated voice testing processes
• Communicate technical findings and recommendations to stakeholders

Required Qualifications:

1. In-depth knowledge and work experience with speech tuning in voice recognition applications
2. Strong data analysis skills with the ability to determine best approaches for improved speech recognition
3. Audio engineering expertise to make effective recommendations for system tuning
4. Working knowledge and greater than three years experience in Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably AudioCodes portal or tuning processes

Additional Requirements:

• Expertise in voice technologies including IVR systems, speech recognition, voice assistants, and AI-driven voice solutions
• Proficiency with voice testing tools
• Experience in both manual and automated voice testing, including functionality, performance, and load testing
• Strong communication skills with the ability to articulate technical concepts to non-technical stakeholders
• Self-directed work style with minimal need for supervision or training

Why Join Us:

This is an opportunity to work with cutting-edge voice recognition technology in the financial services sector. You'll be part of a team dedicated to enhancing customer experiences through innovative conversational banking solutions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. EEO IS THE LAW. CC Pace invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.