Volunteer Experience Specialist

Toledo, OH

At Girl Scouts of Western Ohio, we believe every girl deserves a place to grow, lead and thrive. As a Volunteer Experience Specialist, you'll play a critical role in making that possible by ensuring volunteers and members have an outstanding experience that keeps them coming back year after year. Focused on retention and member renewal, this role is about relationships. You'll serve as the go-to partner for new and returning volunteers in your assigned service area, offering personalized coaching, resources and support to help them feel confident, connected and be successful. This role is a key driver in sustaining a strong, vibrant Girl Scout community. This role works in close partnership with our recruitment team, ensuring that once a member joins they stay engaged through a consistent, high-quality experience that inspires them to continue the journey. The ideal candidate will be passionate about volunteer engagement, relationship building and creating lasting impact. 

Summary:

Develop and execute a girl and adult membership retention plan in assigned communities to achieve annual membership and renewal goals. Increase Girl Scout visibility and engagement in the community through community networking and collaboration. 

 Essential Functions

• Drive membership growth in assigned communities by developing and implementing comprehensive retention plans for girls/ adults in troops using a variety of strategies including volunteer education, modeling troop leadership and ensuring programmatic activities for girls.  
• Analyze membership gaps throughout the year to readjust plans as necessary to meet grade level and demographic goals.
• Recruit, train and provide ongoing support to administrative volunteers to increase functioning level of assigned communities.
• Implement the components of volunteer program management with troop leaders and administrative volunteers to ensure they are prepared to deliver the Girl Scout program, providing excellent support and customer service. 
• Develop and implement a comprehensive community plan in partnership with administrative volunteers for each assigned community that engages and prepares volunteers, caregivers and community organizations to provide girls with a high-quality progressive Girl Scout Leadership Experience.
• Provide support to Council strategic initiatives including recruitment, product program, outreach and outdoor program/camp. 

Competencies

• Sales and Marketing
• Team Building
• Judgement and Decision Making
• Networking
• Leadership 
• Relationship Management

 Position Details
This is a full-time, non-exempt position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on support required by service units and time of year. Work schedules are flexible but will be approximately 40-45 hours/week depending on season. 

Travel
This is an “in the field” position requiring regular travel to assigned geographic areas of the council.

Required Education & Experience

• Bachelor's degree or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Experience recruiting and managing volunteers.
• Experience in recruitment and/or sales preferred.
• Experience in community outreach or development including school partnerships.
• Proficient in Microsoft Word and Microsoft Excel.

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. We value our employees’ time and efforts.

Compensation & Benefits
This full-time, non-exempt position is compensated at $19.23/hour and offers a generous health and wellbeing benefits package.

Perks

• Ability to build your skills and grow your career
• Supportive environment for learning and development.
• Flexibility for work/life balance
• Opportunity for hybrid teleworking arrangement after training period
• Medical, dental, vision, accident, life insurance, and more!
• 401K- 100% company match up to 5% salary
• Annual paid Winter Break from December 25th – January 1st
• 12 days of Vacation Paid Time Off & 6 days of Sick Paid Time Off
• A high-achieving and fun team with a casual dress code

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.