As a Facility Manager, you will be responsible for overseeing all aspects of our operations, including repair services, customer relations, team management, and business development. You will lead a dedicated team to deliver high-quality repair services while ensuring efficient operations and exceptional customer satisfaction. This role requires strong leadership, strategic thinking, and a passion for delivering excellent service in the technology repair industry.

Core Responsibilities: 

• Develop and implement strategic plans to drive business growth and achieve company objectives.

• Oversee day-to-day operations of the repair center, ensuring efficient workflow, timely repairs, and adherence to quality standards.

• Monitor key performance indicators (KPIs) and financial metrics to assess business performance and identify areas for improvement.

• Establish and maintain operational procedures and protocols to optimize efficiency and productivity. 

• Foster a culture of accountability, teamwork, and continuous improvement within the organization. 

• Maintain a customer-centric approach, ensuring excellent service delivery and addressing customer inquiries and concerns promptly and professionally. 

• Ensure compliance with industry standards, regulations, and safety protocols related to repair services and data privacy.

Qualifications: 

• Five years in a leadership role within the technology repair industry, with a focus on technical repairs.

• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve goals.

• Solid understanding of repair center operations, including technical processes, inventory management, and customer service principles.

• Proficiency in financial management, budgeting, and performance analysis.

• Exceptional communication and negotiation skills, with the ability to build relationships.