Project Manager

Location – Remote

Travel Required – No

Classification – Exempt

Salary Range -- $50,000 - $57,000 + Discretionary Bonus Opportunity 

*Core Competencies associated with this role:  Adaptability, Communications, Cooperation, Customer Service, Project Management, Teamwork

 AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline. 

About AutoAlert

AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications. 

Role Description

At AutoAlert, the Implementation Project Manager is responsible for configuration of all product features purchased.  This position will work closely with Adoption Coaches to support the delivery timeline, follow-up for configuration information, and ensure quality delivery of all products and services. This position requires strong working knowledge of the AutoAlert platform suite to assist and support internal operations team members as well as the end-user to ensure the success of the onboarding development plan. 

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. 

·        Manage multiple projects throughout the full project timeline

·        Manage the configuration timeline and assess and report risks

·        Provide status reports on configuration and validation progress to key stakeholders

·        Perform data entry to complete product and feature configurations

·        Collaborate in a team environment and communicate clearly and consistently across all departments

·        Regularly participate in knowledge sharing and process improvement

·        Ensure all communication and progress is appropriately logged and documented in Salesforce

·        Assist internal operations members with troubleshooting customer issues during implementation

·        Other duties as assigned 

Your Experience and Impact

·        Bachelor’s degree preferred

·        Basic understanding of the automotive industry from the dealership/franchise perspective

·        Familiarity with automotive accounting systems including DMS, inventory providers, website vendors

·        Experience in customer service or support preferred

·        Ability to handle difficult clients (internal and external) with confidence and escalate issues appropriately

·        Ability to interact with all levels of the organization and work collaboratively with colleagues across departments

·        Proficiency in Salesforce

·        Good working knowledge of the Microsoft Office Suite

 Supervisory Responsibilities

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department 

Across all teams, we look for the following values:

·       Be a Role Model

·       Be Passionate About our Partners’ Success

·       Own Working Together

·       Deliver Results

 Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.

Accommodations

If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.

 Benefits

AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.

 Posting Statement

AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.

 We are unable to sponsor H1-B Visas at this time.