Agent Experience & Support Specialist | Remote | ENRG Realty

You're never flying solo at ENRG.

Remote • Full-Time • Operations Department

At ENRG Realty, we believe extraordinary agent experiences don't happen by accident, they're crafted through genuine care, expert support, and unwavering commitment to agent success. We're looking for someone who sees every support interaction as an opportunity to empower excellence.

Ready to be the voice that agents trust and the solution they need?

As our Agent Experience & Support Specialist, you'll be the heartbeat of our agent community, the trusted guide who transforms challenges into victories and questions into confidence. This isn't just customer service; it's agent empowerment at its finest.

What You'll Create

Be the Champion Agents Deserve Serve as the primary point of contact for all agent support channels with professionalism and genuine care. Your management of the ENRG phone line and organization of agent escalations ensures complex issues reach the right leadership quickly while transforming support challenges into opportunities to demonstrate ENRG's values.

Empower Through Education Guide agents through transactions, deal entry, and platform functionalities with patience and clarity that builds confidence. Create and deliver training videos and live sessions while sharing weekly support tips through The agent community platform that proactively address common questions and build agent capability.

Solve with Speed and Precision Handle password resets and platform access issues efficiently while troubleshooting commission inquiries, CDAs, and splits with meticulous attention to detail. Your management of ticketing systems and task assignments ensures nothing falls through the cracks while processing agent transitions with care and professionalism.

Drive Continuous Improvement Track support trends and identify opportunities to enhance the agent experience while updating and streamlining support processes. As a part of the Agent Success Team work to optimize onboarding processes and transform recurring issues into preventive solutions and training opportunities.

Support Strategic Growth Manage "Connect and Thrive" questions that come through support channels while contributing insights that inform agent training initiatives. Help identify gaps in agent knowledge and create resources to bridge them while serving as the frontline intelligence that helps leadership understand agent needs.

What Makes You Extraordinary

Your Experience

• High school diploma or equivalent required

• Real estate agent experience is essential. You understand the challenges agents face

• 5+ years in support, customer service, training, or office management roles

• Experience supporting professionals through complex processes and technology

Your Service Superpower

• Genuine passion for helping agents grow their businesses

• Exceptional listening skills with deep empathy for agent challenges

• Meticulous organization with sharp attention to detail

• Ability to thrive in fast-paced environments while maintaining quality and care

Your Technical Edge

• Advanced proficiency in Google Workspace tools

• Comfortable learning new technologies, including AI tools and platforms

• Strong analytical and problem-solving abilities

• Excellent time management with proven ability to meet deadlines

Your Leadership DNA

• You believe every interaction is an opportunity to exceed expectations

• You see challenges as puzzles to solve rather than problems to avoid

• You understand that your work directly impacts agents' ability to serve their clients

• You take pride in being the person others can count on

• You value both efficiency and genuine human connection

What We Offer

Total Rewards We believe in investing in the whole you; a competitive salary $65,000 to $85,000 based on experience and comprehensive benefits that grow with your success.

Comprehensive Benefits Package: We invest in your success with competitive benefits, including medical, dental, and vision coverage, paid time off, and wellness programs that support your overall well-being.

Professional Growth & Development Access to continuous learning opportunities, cross-functional training, and career advancement paths that grow with your ambitions. We'll even support your formal education goals with tuition reimbursement for career-advancing programs.

Remote-First Freedom Work from anywhere with the flexibility to balance your professional and personal life while staying connected to our collaborative team. All you need is reliable internet and a passion for agent success.

Why You'll Love It Here

You'll join a team that values your real estate experience and understands that great support creates great agents.

Excellence Built In • We continuously raise the bar for support experiences and never settle for "good enough"

Creating Opportunity • We don't wait for opportunities, we create them by removing obstacles and empowering success

Passion That Defines Us • We serve with authenticity and genuine care, doing what's right rather than what's easy

This is where your customer service expertise meets real estate knowledge to create something powerful, an agent experience that sets the standard for the industry.

Ready to Elevate Agent Success?

Your potential has no limits here. If you're excited about creating moments that matter, solving problems before they become obstacles, and being part of something that's elevating real estate, we want to hear from you.

Apply now and discover how your passion for service becomes the foundation for limitless agent success.

ENRG Realty is committed to creating an inclusive environment where all team members can thrive, regardless of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.