Better Life Plans is a dynamic and growing company that assists clients with their debt settlement programs through our relationships with attorneys and law firms across the United States. Our firm is currently seeking a remote Quality Assurance Specialist to perform advanced duties related to the evaluation and improvement of full-service activities performed by our team of paralegals working under our Better Life Plans (BLP) division. Under the direction of the Quality Assurance Supervisor, the Quality Assurance Specialist will ensure compliance with state and federal regulations and our organization’s operating standards.

 Key Accountabilities

• Train in BLP-owned systems and processes.
• Evaluate Case Managers in the Full-Service Department.
• Ensure data integrity in company CRM, make recommendations to supervisors on the cleansing of rogue data, and monitor accuracy of data entered on an ongoing basis.
• Review court forms for accuracy and suitability, ensuring the correct legal template was used and completed correctly.
• Make recommendations to supervisors on process improvements to eliminate NIGO paperwork.
• Review Case Manager’s workflow and processes to ensure completed accurately.
• Evaluate process adherence, confirm whether all steps in the process were completed in order and not missed, the correct person received all required items, and all required legal documents moved smoothly and timely through the entire lawsuit process.
• Provide results on success rates to supervisors.
• Collaborate with Quality Assurance Supervisor to improve Quality Assurance scoring in the department.
• Track trends in success rates and report findings to supervisors.
• Crosstrain on other Quality Assurance roles and scorecards to provide as-needed coverage during peak business seasons and vacations.

Miscellaneous

• Attend company meetings and events.
• All other duties as assigned.

Preferred Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Experience working as a paralegal or legal assistant, 3 years.
• Experience working as a quality assurance analyst, 3 years.
• Understand and able to use basic office equipment and software.

Schedule

• Full Time (non-exempt) Mon-Fri, 8-hour shift
• Weekly pay; $21.50 per hour
• No weekends.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.