Intellectual/Developmental Disability Quality Review Lead (Project Coordinator) – Contingent

Work from Home – Dover, DE

@Orchard LLC is supporting a not-for-profit corporation that partners with public and private sectors to create high-quality, safe, and efficient delivery of health care and human services programs. Our client has multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Our client is also a national leader in fighting fraud, waste, and abuse for large organizations across the country.  In addition, our client operates a foundation providing grant opportunities to those with programs for under-served communities.

This role is for a senior professional who performs the day to day administrative functions as outlined in the Provider Review procedures, in addition to providing support to Quality Assurance Reviewers (QARs) and other managerial functions in the program. Review activities include: interviews, observations, record reviews and comparison to documentation. Will act as a direct liaison to provider personnel, participating in meetings and training sessions, and addressing questions and concerns.

We are seeking a dedicated and experienced Project Coordinator to join our Client’s team in a full-time, regular capacity. This management-level position is based out of a home office in Delaware, with a requirement to travel up to 75% of the time. As a Project Coordinator, you will be responsible for ensuring that all products and services meet the established standards of quality including reliability, usability, and performance. Your role will involve developing and overseeing quality assurance, policies and procedures, as well as implementing quality improvement processes. You will lead a team of professionals, providing guidance and support to ensure that all contract goals are met. You will also be responsible for the creation and management of test plans, overseeing the execution of testing procedures, and ensuring that all regulatory requirements are adhered to. Collaborating with other departments, you will work to identify any issues or defects and devise solutions to resolve them, thereby enhancing product excellence. The ideal candidate will have a strong background in project management methodologies and a proven track record of solid organization skills to help lead the team. 

Note – this role is contingent upon award of upcoming contract opportunity.

As a Quality Review Lead (Project Coordinator), you will:

• Perform all necessary pre on-site activities to prepare for a consult
• Meet or exceed required performance reliability standards for the contract assigned
• Serve as a resource for other review participants
• Collaborate with the client on review process and procedures
• Review consumer records, including information available electronically and hard copy
• Perform on-line data entry of findings and complete a professionally written report for submission to the provider in accordance with pre-established time frames
• Participate in problem identification and resolution as part of quality assurance activities
• Complete and maintain technical and professional competencies provided through initial, ongoing and periodic training activities
• Demonstrate a basic understanding of the use of a laptop computer for data entry, online systems for research, and email and transmission systems for communication
• Perform and complete other program-specific tasks or projects which may be assigned
• Participate in routine management and customer meetings as determined by the contract and management team
• Complete specific reports in a professional and functional style, inclusive of element determinations, narrative justifications, and narrative summaries
• Coordinate and monitor the work of 1-6 quality assurance reviewers
• Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
• Train employees; plan, assign, and coordinate work; monitor contract projections and production; address complaints and resolve problems
• Protect and maintain the privacy of associate personnel records, including compensation information

Your background will include:

• Bachelor's degree in an applicable social service field.
• Meet the qualifications of the Qualified Intellectual and Developmental Disabilities Professional (QIDDP) and has at least 7+ years’ experience in the field of developmental disabilities.
• If degree does not meet QIDDP criteria, has 10 years’ experience in the field; or equivalent combination of education and experience.
• Experience with and knowledge of Developmental Disabilities and service provision. 
• Prior experience in a management or team lead role strongly preferred.
• History of successful implementation of QA programs and initiatives preferred.
• Experience with conducting National Core Indicators preferred.
• Excellent time management and organizational skills required.
• Ability to travel up to 75%.

If you match the requirements for this opportunity and believe you have the experience and talent to succeed in the role, we need to hear from you!

Established in 2010, @Orchard LLC, also known as, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.