BUSINESS OPERATIONS SPECIALIST

GSWO is seeking a Business Operations Specialist to join our newly created Business Operations team! This department combines our existing Customer Care, Retail and Business Support teams to strengthen cross-training, increase internal coverage and provide a seamless, exceptional experience for our members, volunteers, families and community. Business Operations Specialists are trained to support all three functions – whether it’s supporting operations at one of our Girl Scout centers, serving as first point of contact for a customer inquiry, selling branded merch in our boutique retail shops or helping bring our mission to life for our community through our brand center operations, this role is at the heart of it all. This is a customer-facing position that directly supports the mission and ensures every touchpoint with our council feels welcoming, helpful, connected and on brand.

This is a great role for someone with call center, general office, customer service or retail experience and the ideal candidate will have prior experience in interacting with customers -both in-person and online or phone, be comfortable with heavy call volume (utilizing a headset) and being a first point of contact and first impression for the organization. This role requires a friendly and professional demeanor, strong ability to problem solve and handle multiple tasks at the same time and  in an accurate and timely manner and serve as a collaborative team member and knowledge holder for all the happenings across council!  

RESPONSIBILITIES

Administrative & Brand Support

• Create, edit, and produce branded content including print and digital collateral (e.g., brochures, manuals, posters, forms).
• Ensure all materials adhere to brand standards and maintain accuracy through proofreading and verification.
• Manage digital file organization including photos, GSUSA materials, and story libraries.
• Maintain and optimize content on the organization’s custom web-to-print platform; process and fulfill orders efficiently.
• Perform general office tasks such as data entry, mailing/shipping, equipment maintenance, and supply inventory management.

 Retail Operations

• Welcome and engage customers in the retail shop, providing knowledgeable assistance based on Girl Scout programs and resources.
• Operate the point-of-sale system, process payments and orders, and ensure accurate receipting and daily drawer balancing.
• Maintain a clean, organized, and visually appealing shop environment.
• Manage inventory through timely ordering, organization, and accurate system updates; participate in annual inventory counts.
• Provide backup support for business and regional site operations.

 Customer Service & Site Support

• Serve as the first point of contact for all customer inquiries via phone, email, and in-person interactions.
• Deliver professional and accurate responses using the council’s knowledge base and software systems.
• Document customer interactions in Salesforce promptly and accurately.
• Maintain a welcoming and customer-centric environment in public areas of council facilities.
• Open and close regional office buildings and ensure guest access during operating hours.
• Provide front desk support, assist walk-in guests, and offer volunteer resources.

REQUIREMENTS AND EXPERIENCE

• High school diploma or GED equivalent with demonstrated customer service or administrative experience. Call center or receptionist experience a plus!
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Strong technical computer skills in Microsoft.
• Familiarity with Outlook, calendar maintenance, email systems and social media
• Ability to assist internal and external customers by researching and providing information and responding to requests promptly
• Ability to organize materials and documents for ease of reference for team members
• Ability to analyze information to determine its priority and handle it appropriately

SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position and typical hours are Monday-Friday between 8:30am and 6:00pm with occasional evening and weekend hours to support the retail operations. Our retail stores are open on Saturdays during peak seasons from 9am – Noon.

TRAVEL

Travel may be expected within our Council footprint to provide coverage at one of the Girl Scout Centers or as part of training and onboarding. Travel will be daytime travel, no expectations for overnight. 

COMPENSATION & BENEFITS
This is a full-time position with an hourly pay rate of $16.25 plus a generous benefits package.

PERKS

• Ability to build your skills and grow your career
• Supportive environment for learning and development
• Flexibility for work/life balance
• Opportunity for hybrid teleworking arrangement after training period
• Medical, dental, vision, accident, life insurance, and more!
• 401K- 100% company match up to 5% salary
• Annual paid Winter Break from December 25th – January 1st
• 12 days of Vacation Paid Time Off & 6 days of Sick Paid Time Off
• A high-achieving and fun team with a casual dress code

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
Diversity, Equity, Inclusion, and Belonging (DEIB)

We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.