Business Operations Manager – Dayton or Cincinnati, OH

 Girl Scouts of Western Ohio is seeking a passionate and dynamic Business Operations Manager to join the GSWO Leadership Team. The Business Operations Manager will lead a newly created council-wide department that combines the existing customer care, retail and business support teams within the three council regions. The manager will provide direct team leadership for all department staff and is responsible for leading all department operations to ensure efficient and high-quality execution of administrative, customer service, and retail functions across the organization. This role will primarily focus on aligning operational activities with strategic goals, optimizing workflows, and fostering a collaborative, customer-focused environment that is positioned to best meet the needs of our external and internal customers. The ideal candidate is a proactive leader with strong organizational, communication, and problem-solving skills, and a deep commitment to advancing council priorities. Success in this role requires strong interpersonal and organizational skills, data reporting, effective communication, innovative thinking and customer orientation. Previously demonstrated experience in a management role responsible for daily department operations, logistics and people leadership is required. Travel throughout our Council region and between our four Girl Scout Centers (Cincinnati, Dayton, Lima, Toledo) is required to effectively support the needs of this dynamic team.

Essential Functions: 

Team Leadership & Oversight:

• Supervise, train, and support Business Operations Specialists across multiple locations.
• Ensure performance management processes are implemented with team members including goal setting, annual reviews, and ongoing coaching and support as outlined in our policies and practices.
• Ensure consistent execution of administrative, retail, and customer service functions across all sites.
• Coordinate staffing schedules and coverage to maintain operational continuity.

Strategic Operations Management:

• Develop and implement process improvements to enhance efficiency and service quality.
• Monitor and analyze operational metrics to identify trends and areas for improvement.
• Collaborate with cross-functional teams to align business operations with organizational priorities.
• Lead initiatives to improve branded content production, inventory management, and customer engagement.

Administrative & Brand Support:

• Oversee the creation and quality control of branded materials, ensuring adherence to brand standards.
• Manage digital asset libraries and ensure accessibility and organization of content.
• Supervise the use and optimization of the web-to-print platform and fulfillment.

Retail Operations:

• Ensure retail environments are welcoming, well-stocked, and aligned with Girl Scout programming.
• Monitor point-of-sale operations, financial accuracy, and inventory controls.
• Lead annual inventory audits and implement best practices in retail management.

Customer Service & Site Support:

• Champion a culture of exceptional customer service across all touchpoints.
• Ensure timely and accurate documentation of customer interactions in Salesforce.
• Oversee front desk operations and ensure facilities are welcoming and accessible.
• Serve as a liaison for escalated customer issues and complex inquiries.

 COMPETENCIES

• Leadership
• Project Management
• Team Building
• Judgment & Decision-Making
• Networking
• Relationship Management

SUPERVISORY RESPONSIBILITY:

This position has direct supervisor responsibility, managing a team of up to 10 staff.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time, salaried position.  The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work will be required, to support retail operations during peak seasons. Hours of work will vary, depending on support required by the council and time of year.  

TRAVEL

Travel throughout our Council region and between our four Girl Scout Centers (Cincinnati, Dayton, Lima, Toledo) is required to effectively support the needs of this dynamic team.

REQUIRED EDUCATION AND EXPERIENCE

• Proven experience in operations management, team leadership and customer service.
• Strong organizational and analytical skills with attention to detail.
• Proficiency in CRM, POS systems and general Office software. Demonstrated experience with Salesforce or Point of Sale systems (Lightspeed) is a plus.
• Demonstrated ability to meet and/or exceed established project outcomes and target metrics for department.
• Commitment to representing the Girl Scout brand with professionalism, enthusiasm and integrity.
• Ability to work in a team environment with commitment to contributing to the organizational goals.

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. We value our employees’ time and efforts.

COMPENSATION & BENEFITS
This is a full-time, exempt position. The salary range is $50,000 - $60,000 and offers a generous health and wellbeing benefits package.

PERKS

• Ability to build your skills and grow your career
• Supportive environment for learning and development.
• Flexibility for work/life balance
• Opportunity for hybrid teleworking arrangement after training period
• Medical, dental, vision, accident, life insurance, and more!
• 401(k)- 100% company match up to 5% salary
• Annual paid Winter Break from December 25th – January 1st
• 12 days of Vacation Paid Time Off & 6 days of Sick Paid Time Off
• A high-achieving and fun team with a casual dress code

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.